Audio Visual Systems Lead

We are always seeking talented motivated growth-minded and creative individuals. Our firm is committed to providing employee support and advancement while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Audio Visual (AV) Systems Lead is responsible for serving as the technical owner of the firms AV equipment and back-end AV systems ensuring overall system health reliability and effectiveness across all offices and AV support needs. This independent contributor role provides advanced technical support for complex AV and video conferencing issues including Level II troubleshooting and escalation support. The AV Systems Lead partners closely with AV Specialists IT colleagues vendors and other firm stakeholders to maintain AV standards support high-quality meeting experiences oversee vendor service and preventative maintenance activities and identify opportunities to improve AV system performance lifecycle planning and service delivery.

Essential Responsibilities:

• Serve as the technical owner for the firms AV equipment and back-end AV systems monitoring overall system health availability and effectiveness across all offices.

• Provide Level II support for complex AV video conferencing and collaboration technology issues including advanced troubleshooting and escalation support for problem cases.

• Troubleshoot displays projectors control systems audio DSPs microphones cameras video conferencing systems audio conferencing systems and related AV technologies.

• Oversee vendor service calls repairs and preventative maintenance visits in accordance with existing firm contracts and service expectations.

• Partner with AV Specialists and IT colleagues to resolve escalated issues identify root causes and support consistent AV service delivery across offices.

• Maintain and recommend firmwide AV standards documentation support procedures and technical practices that promote consistent system performance and user experience.

• Conduct ongoing review of current AV systems equipment and back-end technologies to assess performance reliability scalability and alignment with firm needs; identify when systems have been outgrown or require changes upgrades or replacement.

• Monitor external AV video conferencing cloud calling and collaboration technology trends and vendor offerings; surface relevant options recommendations and business cases that may improve firmwide AV capabilities service delivery or user experience.

• Track recurring issues system performance concerns and equipment reliability trends; recommend corrective actions lifecycle planning or replacement needs as appropriate.

• Support executive client and high-priority meetings as needed where advanced technical AV support or complex video conferencing expertise is required.

• Promote and adhere to change management policies and procedures when implementing AV system changes updates or vendor-supported work.

• Stay informed on current and emerging AV video conferencing cloud calling and collaboration technologies through training professional resources and industry certifications.

• Work independently and reliably with strong attention to detail accuracy confidentiality and customer service.

• Support events maintenance work or urgent AV needs as required including potential off-hours work schedules if required.

Required Knowledge Skills and Abilities:

• Advanced proficiency with AV systems video conferencing platforms and collaboration technologies supporting firm meetings and events across office-based and remote environments.

• Advanced knowledge of Microsoft Teams Cisco WebEx and Zoom applications.

• Advanced knowledge of SIP standards cloud calling and networking concepts including DNS DHCP and TCP/IP.

• Strong knowledge of AV and video conferencing technologies including displays projectors control systems audio DSPs microphones cameras audio conferencing systems and video conferencing systems.

• Ability to diagnose complex technology issues identify root causes coordinate appropriate escalations and drive timely resolution.

• Ability to document technical procedures recurring issues recommended standards and system health concerns clearly and accurately.

• Excellent verbal and written communication skills including the ability to explain technical issues to attorneys staff vendors and stakeholders in a clear non-technical manner.

• Strong client service mindset and ability to remain calm responsive and solutions-oriented when supporting high-priority meetings or urgent technical issues.

• Ability to manage competing priorities work independently and take proactive or corrective action within established guidelines.

• Able to lift bend kneel and reach as well as lift and carry up to 50 lbs.

Required Education:

• Bachelors degree or any combination of training education or experience that demonstrates the ability to perform the duties of the position.

Preferred Education:

• N/A

Certification(s):

• AVIXA CTS Certified Technology Specialist certification AV certificate or equivalent certification preferred.

• Extron AV Associate Certification

Required Qualifications:

• Minimum seven (7) years of audio-visual support experience including experience troubleshooting complex AV and video conferencing issues.

Preferred Qualifications:

• Experience with Cisco telepresence platforms and infrastructure products Cisco UCM Cisco TMS Polycom codecs cloud calling platforms AV control systems audio DSPs and enterprise AV monitoring or management tools is strongly desired.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices or you are a resident of California the United Kingdom or the European Union and wish to exercise your privacy rights please contact us at .

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions which include hiring promotion transfer demotion evaluation compensation and separation without regard to race color religion sex age sexual orientation gender identity or expression national origin pregnancy citizenship disability genetic information marital or armed forces status and any other classification as protected by law.