Audio Visual Manager | Full-Time | Tsongas Center (UMass Lowell)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Audio Visual Manager position reports to the Director of Events and will partner heavily with internal/external partners and department heads for the audio/visual and technical needs for the arena and attached spaces. This position will be responsible for A/V schedule coordination and planning in conjunction with the venues event and maintenance schedules. This position will manage Audio/Visual staff including part-time freelancers and third-party. The position will supervise (and participate as needed) A/V setups strikes and event-by-event change-outs to ensure events are show-ready. This position will be expected to work and supervise staff to the highest safety standards while delivering an exceptional guest experience for a diverse group of guests/clients in the youth amateur/collegiate professional and special events spaces.

This role pays an annual salary of $62500 to $72500.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until October 30 2026.

Oak View Group has an exciting opening for an Audio Visual Manager on the campus of UMass Lowell (UML) for the Tsongas Center a 7000-seat multi-purpose arena. The Tsongas Center is one of the premier arenas in the New England region and is home to UML Division I Mens Ice Hockey Mens and Womens basketball programs and the Boston Fleet as well as a variety of events including concerts family shows comedy and other live events. The Tsongas Center serves as a public venue to the community and has been a staple of the region for the past 25 years.

Preparation & Production

• Manage and take ownership for all use of A/V and technical services involved in the event production and broadcasting at from or involving the arena.
• This will include but not be limited to: providing setup/operational technical expertise; granting approval for usage; and leadership for all video audio lighting WiFi/network and production systems and/or equipment used in or by the venue for event presentation (e.g. control room components audio booth & equipment video and camera equipment LED Daktronics ribbons/video boards Hawkeye Innovations 3-Play replay systems Ross Expressions marketing and/or PowerPoint presentations cable interfaces and feeds etc.).
• Create in advance and/or modify in real-time industry-leading messaging graphics digital or PowerPoint presentations and video/audio/effects content to support each game/event accordingly.
• Assist in the creation management and evaluation of standard operating procedures for all building A/V matters presentation or broadcast services and digital media productions and assets.
• Ensure all content is effectively and entirely delivered to all playback storage and show control systems in complete compliance with all governing stakeholders and/or policies.
• Prepare various additional events inside and outside the arena which may require A/V equipment (e.g. portable sound or video systems) to include press conferences banquets pep rallies etc.
• Oversee the process and execution of game day production as it refers to the video boards the audio program lighting and all other elements that go into production and in-house shows for sporting events with our tenants at the venue.

Maintenance & Inventory

• Ensure all owned and/or utilized A/V equipment remains game/event ready; is properly set up and tested well in advance before time of need; and is constantly monitored to remain in functional working order throughout the entirety of each current and upcoming event.
• Troubleshoot and/or replace non-working aspects immediately so service quality is never interrupted or inexcusably delayed or modified without approval.
• Ensure all physical A/V spaces and/or storage structures utilized (e.g. control room audio booth racks cabinets storage closets cases conduits channels carts bags etc.) remain in professional safe and functional cleanliness and order.
• This expectation certainly extends to shared spaces of the venue as well (e.g. A/V equipment utilized or stored in event rooms/arena lobbies etc.).
• All A/V-related materials are to be kept organized clearly labeled cleaned within proper temperature and storage specifications etc. at all times.
• Participate in the development and administration of the ongoing A/V budget.
• Frugally forecast needed or excess funds for staffing equipment repair and/or replacement and needed materials and supplies.
• Order and receive equipment or supplies as necessary within budget guidelines. Develop and/or assist with long-range plans for future venue A/V needs to include capital improvements that will enhance events and presentation capabilities while maintaining industry-leading standards of excellence and compliance.
• Perform on-going as well as annual inventory of all A/V equipment and provide this information both to necessary leaders as well as to required filing/storing methods for information
• Assist with a capital improvement plan including creating or maintaining a long-term plan for the replacement of equipment gathering quotes and discussing upcoming needs with GM and other key stakeholders.

Personnel & Involvement

• Serve as a positively contributing member of a dynamic and diverse venue management team in collaboration with the university city community tour groups event leaders promoters and other stakeholders.
• Maintain a customer-first mentality which provides a safe and welcoming environment for all.
• Attend or represent OVG and UML functions with professionalism and pride.
• Recruit select schedule motivate and evaluate A/V and technical staff from the existing part-time employee pool as well as third-party or freelance contractors.
• Provide or coordinate staff training (and frequent cross-training) as necessary and work with employees to correct any deficiencies.
• Assist with administering disciplinary or promotion procedures.
• Assist with payroll venue access issues and parking validation for part-time staff as needed.
• Collaborate well in advanceand constantlywith marketing corporate partnerships university leadership event promoters etc. to understand their needs arrange for services and surpass desired expectations at an industry-leading approved tested and ready-to-go level through creative deployment of available technology and equipment.
• View every interaction as a future investment.
• Assist in managing third-party service providers by enforcing any agreed-upon scope of services within the various signed service agreements (i.e. freelance and union production crewing agencies maintenance providers contractors digital signage service providers etc.).
• Perform duties including lifting carrying moving walking extensively throughout the building working from various heights and working within an environment with moderate to loud noises.
• Ensure staff are working safely and efficiently and are aware of and practicing proper safety guidelines.
• Work extended and/or irregular hours including nights weekends and holidays as needed.
• Perform other duties as assigned.

• 3-5 years of A/V and technical experience in a sports and entertainment facility. Experience in a sports complex and/or arena is preferred.
• Bachelors degree or equivalent industry experience.
• Experience in arena/stadium operations and events.
• Supervisory experience highly preferred.
• Strong organizational skills and attention to detail required.
• Must be a self-starter proactive flexible and deadline-focused.
• Extensive knowledge of video and/or scoreboard production in a sports and entertainment facility.
• Previous experience integrating implementing or refreshing broadcast control room equipment including familiarity with modern broadcast cabling infrastructure used in broadcast environments.
• Exemplary communication skills and professionalism to deal effectively with all business contacts vendors and clients.
• Knowledge and previous experience working with the NCAA and concert/family/event show promoters.
• Strong verbal and written communication skills with the ability and confidence to present and communicate new ideas and concepts and describe and document issues as well as their solutions.
• Ability to terminate AV cables (i.e. Cat 6 BNC XLR Triax etc.).
• Proven understanding of guest and customer service.
• Forklift certified or willing to be certified as necessary.
• Knowledge and practice of OSHA requirements at all times.
• Possession of or ability to obtain within 3 months of being hired a valid CPR/AED certificate.

Skills:

• Proficient knowledge of Windows and Microsoft Office software.
• Operate standard office equipment including printers copiers and computers.
• Proficient knowledge and use of mobile or land-line phones and email services.
• Abilities to work with graphic programs or create graphics
• Ability to communicate clearly and concisely and get messages across that have the desired effect.

Working Conditions:

• Minimal Travel (<10% of work time) may be required to travel for UML functions. Trips may require air travel and/or an overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends nights and holidays as required.
• Frequent bending; lifting heavy objects; sitting; standing; exposure to multiple external elements; extensive walking through the building including inclines and stairs.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.