Atlassian Engineer

RESPONSIBILITIES:

Atlassian Cloud Administration

• Administer configure maintain and optimize Jira Confluence and Jira Service Management within the Atlassian Cloud environment.
• Manage projects workflows permission schemes notification schemes issue types screens and custom fields.
• Ensure platform stability performance and adherence to established best practices.
• Assist in evaluating and implementing new Atlassian features and enhancements.

Jira Configuration & Process Improvement

• Design and maintain workflows request types forms automations and project configurations.
• Create and maintain dashboards reports filters and metrics to support operational and management reporting.
• Partner with stakeholders to gather requirements and implement process improvements.
• Support Agile ITSM and business process workflows across multiple departments.

Jira Service Management (JSM)

• Configure and maintain service projects portals queues SLAs knowledge articles and automation rules.
• Support incident service request change management and asset management processes.
• Collaborate with service owners to improve service delivery and customer experience.
• Assist in the design and enhancement of employee and customer-facing service portals.

Confluence Administration

• Manage spaces permissions templates and content organization.
• Develop and maintain knowledge management structures and documentation standards.
• Support integration between Confluence and Jira to improve collaboration and visibility.

Automation & Integrations

• Develop and maintain automation rules that streamline business and operational processes.
• Configure and support integrations between Atlassian products and third-party systems.
• Utilize REST APIs webhooks and Marketplace applications to extend platform capabilities.
• Identify opportunities to reduce manual effort through automation and workflow optimization.

User Support & Enablement

• Provide Tier 2 and Tier 3 support for Atlassian platform issues.
• Troubleshoot system configuration and workflow-related problems.
• Train users on platform capabilities and best practices.
• Create documentation and knowledge resources to improve self-service capabilities.

Platform Maintenance & Security

• Manage permissions roles groups and access controls.
• Support audit compliance and security requirements.
• Monitor system health and usage trends.
• Participate in testing and deployment of new functionality and platform enhancements.

Qualifications :

Qualifications:

• Bachelors degree in information technology Computer Science Engineering or related field or equivalent experience.
• 4 years of experience administering designing and supporting Atlassian platforms in enterprise environments.
• 4 years of experience with Jira Service Management (JSM) and IT Service Management (ITSM) best practices.
• Deep expertise in Jira Cloud administration workflow architecture permissions automation and governance.
• Advanced experience with Confluence administration knowledge management and enterprise collaboration strategies.
• Strong experience designing and implementing enterprise-scale automations and integrations.
• Hands-on experience utilizing REST APIs webhooks and integration technologies.

Additional Information :

Remote Work :

No

Employment Type :

Full-time