Athletic & Special Event Staff Supervisor (Bravo1 Protection)
Job Location:
Greenville, NC - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Us
Join a Team Thats Anything But Ordinary
We believe in delivering exceptional customer service and building a team culture thats nothing short of REMARKABLE.
Our Values:
We are...
Radically Inclusive
Embracing Individuality
Making Life Fun
Active Learners
Responsible Citizens
Keepin It Real
Ahead of the Curve
Bold
Leading with Heart
Exceeding Expectations Everyday
Bravo1 Athletic & Special Event Supervisors help create safe welcoming well-run events across Greenville and Pickens County. This is a hands-on leadership role for someone who enjoys working with people staying calm under pressure and making sure guests clients staff and event partners receive excellent customer service from arrival through departure. Supervisors support athletic events festivals concerts private events and other special events by leading event staff managing guest entry and access control monitoring event flow and helping resolve issues quickly and professionally.
What Youll Own
Own the guest experience by creating a professional helpful and welcoming environment at every checkpoint entrance post and interaction.
Own event-day supervision for assigned Bravo1 staff including post assignments breaks communication coaching and follow-through.
Own front-line event safety by supporting guest entry access control bag checks ID checks crowd awareness and designated entry and exit points.
Own calm timely problem solving by addressing guest concerns staff questions and operational issues while escalating concerns when needed.
Key Responsibilities
Supervise Bravo1 event & security staff assigned to athletic events festivals concerts venue events and other special events in Greenville and Pickens County.
Provide excellent customer service to guests clients venue partners vendors and team members while maintaining a calm professional presence.
Lead guest entry operations including greeting guests answering questions managing lines supporting ticketing or credential checks and keeping entry points moving smoothly.
Support access control and event safety tasks including bag checks ID checks wristband or credential verification monitoring designated posts and helping ensure guests enter and exit through approved areas.
Assign staff to posts communicate expectations clearly monitor post coverage coordinate breaks and adjust staffing as event needs change.
Respond to guest questions complaints access issues lost-and-found needs minor incidents and service concerns with professionalism and sound judgment.
Monitor event areas for guest flow safety concerns prohibited items blocked exits weather concerns crowd issues or other situations requiring attention.
Communicate with clients venue representatives law enforcement emergency personnel and Bravo1 leadership as needed to support a safe and successful event.
Complete shift reports incident notes staff attendance records post notes and other required documentation accurately and on time.
Assist with setup signage barricades cones radios supplies check-in materials and other event support tasks as assigned.
Supervisor Expectations
Lead assigned shifts from staff check-in through event close making sure team members know where to be what to do and how to communicate during the event.
Model the customer service standard expected from Bravo1 especially during high-volume entry guest frustration weather delays denied entry or other challenging moments.
Coach staff in the moment when service professionalism safety awareness or post coverage needs improvement.
Maintain radio or phone communication with leadership and event contacts sharing updates clearly and escalating concerns promptly.
Help create an event environment where guests feel welcomed staff feel supported and clients feel confident in Bravo1s professionalism.
Professional Standards & Company Expectations
Take ownership of assigned work follow through on commitments and communicate proactively when support or clarification is needed.
Represent Bravo1 Protection with professionalism and reflect our brand values in your work communication decision-making and service to others.
Communicate quickly and professionally with clients guests teammates vendors and partners recognizing that some work-related communication may occur after hours due to the event-based nature of our business.
Handle client vendor and employee concerns with professionalism sound judgment and timely escalation when needed.
Support a positive inclusive and accountable work environment that aligns with our company culture and standards.
Be dependable solutions-focused and adaptable as business needs priorities and event conditions change.
Use company technology communication platforms and digital systems consistently accurately and responsibly to complete your work and stay informed.
Submit digital documents reports checklists receipts and other required records accurately and on time.
Attend required company meetings trainings and check-ins as scheduled and come prepared to actively participate.
Stay well-versed in company offerings policies safety standards and service expectations and follow updates as they are communicated.
Handle company client and employee information with professionalism discretion and appropriate confidentiality.
Follow all applicable laws licensing requirements and company procedures related to your work including safety sanitation alcohol service and workplace conduct standards.
Use company property equipment and workspaces responsibly and help maintain them in clean organized working condition.
Support alcohol service or alcohol-related event duties as needed in accordance with company policy and applicable law.
Maintain a professional appearance and present yourself in a way that reflects our hospitality standards and brand.
Perform other duties and support additional shifts or assignments as needed based on business needs.
Success in This Role Looks Like
Guests are greeted professionally given clear direction and treated with respect even during busy or stressful moments.
Entry points posts and assigned areas are covered organized and operating smoothly.
Staff receive clear direction appropriate support and timely coaching throughout the shift.
Issues are handled calmly professionally and with the right level of escalation.
Reports attendance incident notes and post-event communication are accurate complete and submitted on time.
Typical Schedule
This is an event-based supervisor role where shifts are posted in an app for you to select. Most shifts take place in the evenings and on weekends though weekday athletic events prep training and support shifts may be available. Team members must be able to work events in both Greenville County and Pickens County. Being able to work Friday & Saturdays by 5:00 PM is necessary. We ask that supervisors commit to working at least 6 shifts per month with additional availability strongly preferred during peak seasons. Our busiest seasons are typically March through May and September through all you could expect to work 6-20 hours a week.
Mandatory Weekends: The fall is one of our busiest seasons. We require staff to pick up at least two shifts on the following weekends: September 18th20th and October 9th11th.
Compensation & Benefits
This is a non-exempt position that pays $17$19 an hour depending on the shift assignment and level of responsibility.
May be eligible to receive tips for certain shifts or assignments.
Eligible to participate in our Employee Referral Bonus programs.
Weekly pay through direct deposit.
Were looking for someone with the experience drive and heart to thrive in a fast-paced people-centered role. To be successful you should:
Have prior experience in event operations guest services security athletics hospitality crowd management team leadership or another relevant customer-facing role.
Maintain a SLED Unarmed Security Office license (we provide training)
Lead with respect and inclusivitywe proudly serve guests clients and team members of all backgrounds identities beliefs and relationships.
Bring strong customer service skills and the ability to stay calm helpful and professional during high-volume or stressful situations.
Be comfortable supervising staff giving clear directions coaching in the moment and holding team members accountable to company standards.
Be able to communicate clearly and professionally in English both verbally and in writing to perform the essential functions of the role.
Be comfortable using a smartphone scheduling app communication tools and digital forms for work-related communication and reporting.
Have the flexibility to work frequent evenings and weekends including Friday & Saturdays by 5:00 PM.
Have reliable transportation to event sites in Greenville and Pickens County.
Have a cell phone with voice text and data capabilities available for work use.
Be able to perform the essential functions of the role with or without reasonable accommodation including standing and walking for extended periods working outdoors in varying weather conditions and occasionally lifting or carrying up to 25 lbs.
Hold a high school diploma or GED. A college degree is not requiredwe care more about your experience judgment attitude and ability to lead people well.
Be able to successfully pass a background check consistent with applicable law and the requirements of the role.
Be able to successfully pass a drug screening consistent with applicable law and company policy.
Must be authorized to work in the United States.
Your application has been successfully submitted!
Required Experience:
Manager
About Company
High Spirits Hospitality is the parent company to four brand companies including Liquid Catering, Events at Judson Mill, High Spirits Events, and High Spirits Overnight.
