Asst. Dept. Manager Starbucks

The Starbucks Assistant Manager first and foremost is responsible for guest relations and satisfaction. He/She supports the Starbucks Manager regarding all department duties such as ordering merchandising maintaining department conditions and training department clerks. He/She is responsible for assisting the Manager in leading the efficient effective safe legal and profitable operations of the Starbucks Department.

Key Responsibilities:

• When a guest enters my area or department my first and most important responsibility becomes to acknowledge greet and engage that guest

• Assist in interviewing training scheduling performance and productivity of all Starbucks team members

• Assists with communication of information distribution to entire Starbucks department.

• Responsible for maintaining positive atmosphere spirit and morale within the department.

• Demonstrate effective leadership skills by managing time and delegation.

• Support and execute company programs.

• Contribute in executing and meeting financial goals.

• Ensure quality and consistent product availability and solutions to our guests

• Assist with safeguarding controlling and monitoring all department assets ensuring policies and procedures are implemented for control of assets

• Practice safe work habits; maintain a high level of store cleanliness organization and a safe work environment; encourage team members to do the same

• Ensure department systems and processes are utilized consistently and correctly

• Collaborate with Department Manager for meetings with the department leadership team to effectively plan production and promotion goals

• Assist with the coaching and development of team members as necessary in accordance with policies and procedures with support from Department Manager and Talent Management

• Assists with coordinating the books and manuals to ensure they are kept updated

• Assists with coordinating inventory process and reporting

• Must be able to take care of all department issues in the event of the absence of the Department Manager which would include ordering delegating multitasking forecasting prioritizing and merchandising

• Ensure that Food Safety Procedures are adhered to

• Learn and know recipes and proper product portioning

• Demonstrate good conflict management skills

• Performs other duties as requested or required by upper management

Key Requirements:

• Must be 18 years of age or older

• High School Diploma or equivalent

• Minimum of 6 months of customer service experience

• Ability to work and communicate with all levels of management and subordinates in a professional manner.

• Ability to self-motivate problem-solve and work with minimal supervision.

• Must be able to lift up to 30 lbs. and stand for long periods of time (up to 4 hours)

• Be able to perform all other physical aspects of the job including bending squatting standing lifting climbing pushing pulling and walking

• Must possess technical skills to perform basic math and computer tasks (Word Excel and Email).

• Ability to work at fast-paced but efficient and controlled manner.

• Must maintain a current Certified Food Safety Manager certification

• Bilingual English/Spanish a plus

• Must be flexible to work various hours/shifts including weekends and holidays.

• Ability to accept supervisory coaching related to performance work habits and attitude

• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.