Associate Vice President | Centralized Operations

Summary of Responsibilities:

The Associate Vice President of CORE5 (centralized operations) is responsible for the leadership growth adoption and continued evolution of Avenue5s centralized operations platform. This position provides strategic leadership to the CORE5 management team oversees the managers responsible for centralized operations specialists and ensures consistent service delivery operational partnership and program performance as CORE5 continues to scale.

The Associate Vice President serves as a key champion and subject matter expert for CORE5 partnering closely with operational leaders and clients to understand property needs strengthen the platform increase adoption and identify opportunities for continued improvement. This position leads CORE5 conversations internally and externally and equips operational leaders with the knowledge and tools necessary to effectively position and market CORE5.

Primary Responsibilities and Objectives:

Provide leadership direction coaching and development to CORE5 managers and ensure strong leadership of centralized operations specialists

Champion CORE5 throughout Avenue5 and develop strategies to increase awareness confidence adoption and utilization of the program

Train and equip operational leaders to confidently explain position and market CORE5 to existing and prospective clients

Travel to regional and client locations to educate teams on CORE5 build understanding of the program strengthen engagement and support increased adoption.

Serve as a CORE5 subject matter expert for clients prospective clients operators and internal stakeholders

Participate in client pitches business development opportunities property transitions and other conversations where CORE5 may provide value

Develop and provide operators with client facing information messaging presentations and resources that clearly communicate the CORE5 value proposition and capabilities

Build strong partnerships with regional and executive operational leaders and ensure CORE5 remains responsive to property and client needs

Identify opportunities to enhance CORE5 processes workflows technology service delivery and the overall operator and client experience

Support the development and implementation of new centralized services and capabilities as the platform evolves

Develop and execute strategies to drive CORE5 adoption across Avenue5s existing portfolio and support CORE5 positioning in new business opportunities.

Monitor growth staffing workloads service levels and operational performance to ensure CORE5 can scale effectively while maintaining service standards

Establish and monitor key performance indicators that measure service delivery efficiency quality adoption and operational impact

Ensure CORE5 is positioned as an operational partner and resource that creates efficiencies strengthens consistency and supports onsite teams

Perform other tasks as assigned

Education and Experience:

Bachelors degree in business real estate operations or a related field is preferred; equivalent relevant experience may be considered

Seven or more years of progressive multifamily property management centralized operations or related operational leadership experience is preferred

Demonstrated experience leading managers and developing high-performing teams is required

Strong knowledge of multifamily property operations and resident lifecycle activities is required

Experience implementing centralized shared-service or large-scale operational programs is preferred

Experience presenting to clients senior leaders and operational teams is required

Prior experience in Yardi Voyager or another equivalent system is preferred

Skills and Requirements:

Strong leadership presence with the ability to influence and build credibility across multiple levels of an organization

Ability to develop leaders and build high-performing accountable teams

Strategic thinker with the ability to translate ideas and feedback into scalable operational solutions

Strong business acumen with an understanding of staffing models productivity financial performance and operational efficiency

Ability to clearly and confidently articulate the CORE5 value proposition to internal and external audiences

Strong problem-solving skills with the ability to identify root causes and implement sustainable solutions

Very strong organizational and time-management skills with the ability to prioritize effectively in a fast-paced environment

Intermediate to advanced knowledge of Microsoft Office Suite including Outlook Word PowerPoint and Excel

Sensitivity to confidential matters is required

Ability to work independently with a strong sense of urgency

Capability to read write comprehend and converse in English

Excellent customer service and interpersonal skills with the ability to relate to others

Ability to travel as necessary for client meetings property visits presentations training and CORE5 initiatives

Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling:

Required to maintain a regular schedule which may require working outside of business hours weekends and non-traditional holidays

Ability to travel (50%)

Environment:

Exposure to an environment typically found in an office building

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the jobs essential functions. These functions include but are not limited to:

Ability to lift push and pull up to 25 pounds

Must be able to remain stationary move around reach and position oneself as needed for extended periods of time

Ability to perceive the nature of sounds at normal speaking levels including the ability to receive detailed information through oral communication and to make the discriminations sound

Ability to compare copy coordinate synthesize negotiate communicate and instruct

Ability to tolerate stressful situations

Ability to talk and express ideas through the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately loudly or quickly

Ability to work under minimal to moderate supervision

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.