Associate Technical Service Specialist (Cranial and Spinal Technologies)

We anticipate the application window for this opening will close on - 24 Aug 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

At Medtronic we bring bold ideas forward with speed and decisiveness to put patients first in everything we -person exchanges are invaluable to our work. This role is onsite in Lafayette Colorado.

The Associate Technical Service Specialist provides in-house technical support for Medtronics Cranial and Spinal Technologies portfolio serving as a key resource for customers and field staff on products such as Stealth AXiS and O-arm Surgical Imaging System.

This role is responsible for troubleshooting hardware and software issues through a Technical Support call center including time-sensitive situations during live procedures as well as support outside of the clinical setting.

The specialist ensures accurate documentation of all customer interactions drives timely follow-up and leverages insights from support cases to inform cross-functional teams. This individual also plays an important role in representing the Voice of the Customer contributing feedback to support continuous improvement and new product development.

Compensation:

• Starting annual salary. $60K
• Annual Bonus: Target of 5%
• 4 weeks paid time off per year
• 10 paid holidays per year
• 401(k) with up to 6% match
• Comprehensive benefits plan including medical dental vision and more
• Fully subsidized Bachelors degree programs paid up front and many other paid training opportunities!
• Paid family medical and parental leave after 1 year of employment
• Many more benefits to choose from!

Training Schedule

• Monday through Friday 7 am - 4pm for 3-6 months.
• Training is 100% onsite

Ongoing Schedule after the 3-6 month training period is complete:

• 8 hour shifts from Monday through Friday between the hours of 5 am and 5pm
• Occasional on-call shifts
• Schedules rotate and the schedule is set for 3 months at a time. Shift trades are permitted as desired.
• 4 days per week onsite 1 day per week remote

Key Responsibilities:

• Resolves technical problems that originate by telephone in a call center/help desk environment.
• Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation usage and training of customers on software and/or hardware products.
• May work with technical sales customer service or marketing staff to resolve recurring problems and issues with products.
• Provides technical support to users for either PC server or mainframe applications and hardware.
• Answers questions regarding system procedures on-line transactions systems status and downtime procedures.
• Interacts with network services software systems engineering and/or applications development in order to restore service and/or identify problems.
• Maintains a troubleshooting tracking log ensuring timely resolution of problems.
• Recommend systems modifications in order to reduce user problems.
• Participates on project and process teams to provide the business with technical and clinical insight ensuring that Services interests are well represented.
• Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing products/systems.
• Assists with other Educational Service Marketing and Business support as needed.

Minimum Requirements (Must Have):

• High School Diploma (or equivalent) AND 4 years experience OR
• Associates Degree AND 2 years experience OR
• Bachelors Degree

Preferred Qualifications (Nice to Have):

• BS / BA in a technical scientific or medical related field.
• 2 years of work experience in a clinical/technical setting.
• Technical or related experience in medical devices MedTech healthcare life sciences or relevant industries.
• Experience in networked computer environments and operating systems (DOS UNIX preferred).
• Solid aptitude for using PC/Desktop support
• Prior technical service support and training experience.
• Experience in conflict management
• Willingness to troubleshoot collaboratively in a team environment

For Baccalaureate degrees earned outside of the United States a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic we are committed to fostering an environment where employees can thrive and make a meaningful alignment with our enterprise-wide workforce planning approach U.S. work authorization sponsorship (H-1B TN J etc.) is offered exclusively for Principal-level roles and above where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @ email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic do not respond click links or open attachments.

If you have any questions concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic please contact us immediately at .

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$59200.00 - $88800.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience certification/education market conditions and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.