Associate Technical Account Manager

With 1000 intelligence professionals serving over 1900 clients worldwide Recorded Future is the worlds most advanced and largest intelligence company!

Recorded Future is seeking an emerging intelligence or cybersecurity professional eager to learn and grow at the intersection of technology threat intelligence and customer success. As an Associate Technical Account Manager you are a proactive learner who follows standard practices. You bring curiosity foundational technical knowledge and a drive to help customers begin operationalizing intelligence.

Please note that this role is required to work from the Recorded Future office in Boston MA at least 3 to 4 days per week.

This role focuses on learning foundational customer success processes and supporting a segment of accounts under detailed instruction.

• Support the Customers Primary Technical Use Cases/Needs
• Support a portfolio of customer accounts for realizing value from Recorded Futures products and services as guided by a TAM/Senior TAM
• Handle customer support escalations effectively (resolve or escalate further) achieving high customer satisfaction
• Help to drive the customer lifecycle orienting to the Customer Success Plan and adherence to the engagement model
• Customer Engagement Support:
• Responsible for assisting coordinating and/or supporting customers and projects as determined by the Technical Account Manager
• Maintain administrative rigor in Recorded Future systems of record with meaningful updates on routine customer interactions
• Services Coordination:
• Coordinate the scheduling and preparation for delivery of licensed Professional Services and Advisory engagements as directed by the Technical Account Manager

Learning and Development

• From the beginning you demonstrate an eager willingness to learn and demonstrated ability to grow and develop in a technical role
• Within 6 months you will demonstrate a foundational understanding of the companys pillars (Cyber Operations DRP Third Party Risk and Fraud) a foundational understanding of service offerings and foundational knowledge of the Recorded Future Platform and how that fits within a customers tech stack.

• Foundational understanding of fundamental intelligence concepts frameworks and tradecraft cyber security tooling and SaaS environments
• Foundational understanding of basic intelligence concepts and common security frameworks
• Strong foundational verbal and written communications attention to detail and a drive to learn quickly
• A customer-focused growth mindset and boundless curiosity
• Strong project management skills
• Bachelors Degree or related experience in cybersecurity computing science information systems intelligence studies or a related field

The base salary range for this full-time position is $78000-$107250. Our salary ranges are determined by role level and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range individual pay is determined by state work location and additional factors including job-related skills experience and relevant education or training. This position may be eligible for incentive compensation equity and medical dental vision life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

#LI-Hybrid

Why should you join Recorded Future
Recorded Future employees (or Futurists) represent over 40 nationalities and embody our core values of having high standards practicing inclusion and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Want more info
Blog & Podcast: Learn everything you want to know (and maybe some things youd rather not know) about the world of cyber threat intelligence
Linkedin Instagram&Twitter: Whats happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to our recruiting team at

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race religion color national origin gender including pregnancy sexual orientation gender identity age marital status veteran status disability or any other characteristic protected by law.

Recorded Future will not discharge discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts and in alignment with our hiring practices across all jurisdictions.

Recorded Future maintains a drug-free workplace.

Note: Our interview process for all final-round candidates requires a mandatoryin-person interviewor a live scheduledvideo conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.

Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future including those sent to our employees or through our website will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Futures recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.