Associate Manager, Field Services (West)

About The Role:

At Boston Scientific the Associate Manager Field Services is responsible for leading a regional team of Field Service Technicians supporting Boston Scientifics capital equipment and service offerings. They will drive a culture of exceeding customer expectations and ensuring delivery of outstanding customer service. This position will support the West Region which includes Alaska Arizona California Colorado Hawaii Idaho Montana Nevada Oregon Utah Washington and Wyoming.

This position will manage daily field service operations coach and develop team members handle escalations and ensure alignment with quality systems performance goals and the overall mission of the company.

Work Model & Sponsorship:

This is a remoteposition. At Boston Scientific we embrace flexibility to support our employees in doing their best work. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your Responsibilities Will Include:

• Consistently shows a customer-first mentality and addresses customer and business needs promptly.

• Lead a group or team of employees in the achievement of organizational coach direct and develop direct reports and if applicable drive those practices throughout their organization.

• Training developing motivating and day-to-day management of Field Service Technicians to support the overall goals and mission of the organization.

• Recruiting andretainingemployees stimulating productivity engagement and performance creating a positive and supportive workplace environment skillsdevelopment.

• Identifyperformance related issues develop an action plan for improvement implementcorrective action if needed.

• Assist with escalated complaint coordination of Field Service Technicians.

• Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs) and financial expectations.

• Leads by example to develop a robust continuous improvement culture that supports BSCs Quality Policy Quality System and theappropriate regulationsfor the area supported.Assures Field Service team follows Quality approved work processes proceduresdocumentationand training.

• Communicate expectations to employees and providetimelyupdates.

• Provide subject matterexpertisein handling escalated customer calls as needed.

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.

• Stay current on internal work processes policies and procedures.

• Valid drivers license clean driving record and access to a reliable service vehicle that meets company insurance requirements.

Required Qualifications:

• Associatedegree inengineering electronics biomedical technology ora relatedSTEMfield.

• Minimum of 5 years experience in field service technical support or equipment servicing roles involving the installation troubleshooting and maintenance of complex electro-mechanical systems in customer environments.

• Minimum of 1 year of experience in a direct or indirect leadership role with responsibility for coaching developing or guiding the performance of others.

• Strong verbal and written communication skills with a proven ability to engage effectively with customers cross-functional teams and direct reports.

• Ability to manage multiple priorities meet deadlines and adapt to changing demands.

• Ability to travel up to 75% to support a regional team of Field Technicians including regular site visits and periodic travel to Boston Scientifics Arden Hills MN campus. This is a remote field-based role based in the West U.S. region.

Preferred Qualifications:

• Bachelors degreeinengineering electronics biomedical technology ora relatedSTEMfield.

• More than 2 years of experience in a leadership role withdemonstratedsuccess managing field-based or technical service teams.

• Experienceparticipatingin or leading the recruitmentselection and onboarding of technical or field service personnel.

• Familiarity with regulated industries (e.g. medicaldevice aerospace industrial equipment) and compliance-driven service environments.

• Experience working cross-functionally with quality engineering operations or commercial teams (e.g. sales marketing) to drive service excellence and customer satisfaction.

• Prior experience supporting remote or geographically dispersed teams across a regional territory.