Associate Engineer, Network Operations

Job Description:

The Network Operations team helps keep the companys global network reliable secure and available for stores corporate offices distribution centers and business this role you will support day-to-day network operations by monitoring network health assisting with incident troubleshooting maintaining network equipment supporting software and firmware updates maintaining documentation supporting approved changes and helping validate updates in the local QA environment before they are released to production. This role works closely with Network Engineering and other technology teams to support Juniper-based network platforms wireless services firewalls WAN connectivity and related infrastructure that enable critical business operations.

This job is located at our Global Home Office in Columbus Ohio.

What will you be doing

• Monitor enterprise network health and performance across Juniper-based platforms wireless services firewalls WAN circuits and related infrastructure; identify alerts service degradation and potential business impact.
• Perform initial triage for network incidents by gathering logs reviewing monitoring data validating symptoms and escalating issues to senior Network Operations Network Engineering carriers or vendors when needed.
• Assist with troubleshooting connectivity latency packet loss routing switching wireless DNS DHCP VPN and firewall issues across stores corporate offices distribution centers cloud environments and partner connections.
• Support incident and problem management processes by documenting timelines troubleshooting steps findings corrective actions and follow-up items in the appropriate ticketing and knowledge systems.
• Assist with maintaining network equipment performing approved software and firmware updates completing lifecycle maintenance activities and validating changes while following established change management security and compliance procedures.
• Maintain and support the local QA environment by helping validate network configurations monitoring policies automation updates and operational procedures before production release.
• Track equipment health support replacement or refresh activities and help ensure network devices remain current supportable and aligned with operational standards.
• Keep network documentation current including device inventories circuit details support procedures escalation paths diagrams and knowledge articles.
• Collaborate with Network Engineering Infrastructure Security Service Desk application teams carriers and vendors to support timely issue resolution and service restoration.
• Identify recurring issues monitoring gaps or process improvement opportunities and share recommendations with senior team members.
• Participate in an on-call rotation to support critical incidents after-hours maintenance and urgent service restoration activities.

What will you need to bring

• 4-year degree in an IT-related field or equivalent work history.
• 2 years of experience in IT operations network support infrastructure support service desk escalation or a related technical support environment.
• Foundational understanding of networking concepts and protocols including TCP/IP VLANs routing switching wireless DNS DHCP VPN NAT firewall fundamentals and Juniper Junos OS concepts.
• Experience using network troubleshooting tools and commands such as ping traceroute nslookup packet capture tools log review monitoring dashboards Junos CLI Juniper Mist dashboards Service Level Expectations and Marvis insights.
• Familiarity with enterprise network technologies such as Juniper EX Series switches Juniper SRX Series firewalls and gateways Juniper Mist wireless access points Mist AI Marvis Virtual Network Assistant Junos OS routers switches wireless controllers firewalls load balancers WAN circuits and cloud connectivity.
• Ability to analyze alerts logs performance data and incident trends to support effective troubleshooting and problem resolution.
• Strong verbal written and interpersonal communication skills including the ability to explain technical issues business impact and resolution progress to both technical and non-technical audiences.
• Ability to prioritize work remain calm during high-impact incidents follow documented procedures and collaborate effectively in a fast-paced operational environment

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate youll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple competitive and comprehensive benefits that align with our Companys culture and values but most importantly with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Incentive bonus program

• 401(K) savings plan with company match

• Annual companywide review process

• Flexible spending accounts

• Medical dental and vision insurance

• Life and disability insurance

• Associate assistance program

• Paid parental and adoption leave

• Access to fertility and adoption benefits through Carrot

• Access to mental health and wellness app Headspace

• Paid Caregiver Leave

• Mobile Stipend

• Paid time off & one paid volunteer day per year allowing you to give back to your community

• Work from anywhere (Mondays and Fridays are work from anywhere days for most roles & six work from anywhere weeks per year)

• Seven associate wellness half days per year

• Onsite fitness center

• Merchandise discount on all of our brands

• Opportunities for career advancement we believe in promoting from within

• Access to multiple Associate Resource Groups

• Global team of people who will celebrate you for being YOU!

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands including Abercrombie brands and Hollister brands each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America Europe Asia and the Middle East as well as the e-commerce sites and .

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.