Associate Director of Operations (Per Diem) Western Shelters

SCOPE:

Provides weekend and as-needed leadership coverage for shelter operations with primary responsibility for staff supervision shift coordination participant/guest safety incident response and consistent implementation of low-barrier Housing First trauma-informed shelter practices. Serves as the site management representative during assigned shifts and supports a safe respectful and well-documented environment for participants/guests staff volunteers and visitors.

ESSENTIAL FUNCTIONS:

1. Provide active supervision direction and support to shelter staff during assigned weekend holiday evening and as-needed shifts; ensure staff remain on post and complete assigned duties.

2. Ensure each shift is adequately covered; respond to call-outs breaks schedule changes and immediate staffing concerns; notify the Shelter Director of unresolved coverage issues.

3. Support a warm welcoming shelter environment grounded in Housing First low-barrier access trauma-informed care de-escalation and respectful guest engagement.

4. Monitor staff performance and shelter activity to ensure compliance with policies contract requirements safety protocols emergency procedures confidentiality standards and management directives.

5. Respond to incidents guest concerns behavioral escalations emergencies and safety/security issues; coordinate with leadership law enforcement EMS crisis response or facilities as appropriate.

6. Ensure incident reports shift logs room-search documentation guest notes and required reports are completed accurately and submitted timely; review logs for completeness before shift close.

7. Conduct regular walk-throughs of shelter areas to assess staffing guest safety cleanliness room conditions security and operational concerns; document and report urgent facilities/maintenance needs.

8. Provide coaching redirection and immediate feedback to staff; document concerns and elevate performance policy attendance or conduct issues to the Senior Director for follow-up.

9. Support staff orientation required training CPR/Narcan/First Aid readiness and staff understanding of shelter procedures emergency response and participant/guest engagement expectations.

10. Communicate end-of-shift updates to leadership including staffing issues incidents unresolved guest concerns safety concerns and needed follow-up. Perform other shelter leadership duties as assigned.

EDUCATION AND KNOWLEDGE:

1. High school diploma or GED required;

2. Associate or Bachelors degree in Human Services Social Work Business Education or related field preferred.

3. Minimum of two (2) years of experience in shelter residential human services crisis response or homelessness services; prior lead or supervisory experience preferred.

SKILLS AND ABILITIES:

1. Working knowledge of low-barrier shelter operations Housing First trauma-informed care de-escalation safety practices and emergency response.

2. Ability to supervise staff make sound decisions during crisis mediate conflict solve problems and maintain a calm professional presence.

3. Strong verbal and written communication skills with the ability to complete accurate documentation shift reports incident reports and follow-up notes.

4. Ability to establish and maintain rapport with participants/guests staff leadership partner agencies law enforcement EMS and community representatives.

5. Must be flexible and available for weekend holiday evening emergency and as-needed shifts. Valid Florida drivers license reliable transportation and ability to be insured under company vehicle insurance policy may be required by site assignment.

PHYSICAL REQUIREMENTS / TOOLS AND EQUIPMENT USED:

Frequent walking standing and movement throughout shelter areas; general office environment; frequent interruptions; possible exposure to behavioral emergencies or crisis situations; occasional travel between sites. Uses computer and peripherals phones/radios office equipment safety equipment and emergency response supplies.

Equal Employment Opportunity (EEO) Statement

Gulfstream Goodwill Industries is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other status protected by applicable law.

Gulfstream Goodwill Industries is committed to providing reasonable accommodations to qualified individuals with disabilities. Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

If you need a reasonable accommodation during the application or hiring process please contact: or