Associate Director, Customer Engagement and Injector Training

Position Summary

The Associate Director Customer Engagement and Injector Training is responsible for shaping and executing the customer engagement and injector education strategy for Spasticity and Cervical Dystonia. This role leads the development of compliant insight-driven education and training experiences that strengthen clinical confidence elevate customer experience and support brand objectives. The Associate Director works across the Therapeutic team and with cross-functional partners to translate business priorities and customer needs into high-quality scalable programs and resources.

Key Responsibilities

• Lead the annual customer engagement and injector education strategy for Spasticity and Cervical Dystonia aligned with brand priorities customer insights field needs and the broader Neuroscience strategy.
• Design evolve and manage an integrated portfolio of live virtual digital and on-demand education and training offerings for healthcare professionals including physicians and advanced practice providers.
• Translate customer field and marketplace insights into program architecture content strategy delivery formats and resources that improve relevance reach and educational impact.
• Partner closely with brand marketing sales medical regulatory legal compliance operations analytics and agency partners to deliver initiatives that meet AbbVie standards and applicable policies.
• Lead planning and execution for HCP engagement at priority national and regional society meetings and professional organizations in coordination with internal stakeholders.
• Oversee speaker and trainer strategy and operations including faculty identification contracting training content readiness program quality and compliant execution.
• Build strong relationships with external experts customers professional societies field leaders and cross-functional partners to ensure programs address evolving clinical and business needs.
• Develop annual operating plans forecasts and budgets; manage agency and vendor performance scope timelines and spend with disciplined stewardship.
• Establish meaningful performance indicators and reporting to assess program reach experience quality and business contribution; use insights to optimize the portfolio and recommend enhancements.
• Anticipate changes in adult learning customer engagement digital education and the therapeutic toxin landscape; identify and pilot innovative approaches that can be scaled responsibly.
• Communicate strategy progress risks and recommendations clearly to cross-functional teams and senior leadership while managing multiple high-priority initiatives in a matrixed environment.
• Travel to selected customer programs field engagements and professional meetings as needed.

Leadership and Collaboration

• Influence without direct authority and create alignment across diverse functions priorities and perspectives.
• Demonstrate enterprise leadership sound judgment accountability and a strong commitment to integrity and compliance.
• Champion an inclusive customer-centered culture and proactively share best practices across Therapeutics and AbbVie.

Provide clear direction to agency and vendor partners and foster a high standard of quality innovation and execution

Qualifications :

Required

• Bachelors degree from an accredited institution; Advanced degree from an accredited institution preferred.
• Five or more years of combined experience in pharmaceutical or biotechnology marketing HCP education customer engagement sales sales training or a related commercial function.
• Demonstrated experience developing and executing strategic plans and complex cross-functional programs.
• Experience managing budgets agencies vendors timelines and multiple concurrent workstreams.
• Strong written verbal presentation and stakeholder-management skills.
• Strong analytical and problem-solving skills including the ability to use qualitative and quantitative insights to guide decisions and optimize customer experiences.
• Demonstrated ability to lead through change operate effectively in a fast-paced matrix environment and influence across levels and functions.
• Ability to travel up to 40%. 

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future. 
• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

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Work :

No

Employment Type :

Full-time