Associate Customer Success Manager, PAR Restaurant

For over four decades PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.

Position Description:

Great customer success isnt about managing accountsits about accelerating growth.

As an Associate Customer Success Manager (ACSM) youll help some of the industrys fastest-growing restaurant brands unlock more value from the PAR platform and achieve their business goals. Acting as a trusted advisor youll drive adoption strengthen customer relationships identify growth opportunities and help customers scale with confidence.

Youll work at the intersection of strategy technology and customer partnership creating measurable impact for your customers while contributing directly to retention expansion and long-term success.

Position Location:

Austin TX. Hybrid 2 Days Onsite.

What Were Looking For:

Requirements:

• Strong relationship-building skills and a customer-first mindset.

• Ability to understand business goals identify opportunities and deliver practical solutions.

• Excellent communication skills and the confidence to influence stakeholders.

• Strong problem-solving and analytical skills with the ability to turn data into action.

• Exceptional organization and prioritization skills in a fast-paced environment.

• Curiosity and an aptitude for learning new technologies and products.

• A proactive ownership-oriented approach to driving outcomes.

• Experience collaborating across teams to solve problems and deliver results.

Additional Skills:

• 1-3 years experience in Customer Success Account Management or customer-facing experience within SaaS is a plus

• Familiarity with tools like Salesforce Gainsight or similar platforms is a plus.

Dont check every Customer Success box Thats okay!

Were equally excited about high-performing operators and implementation professionals who bring strong business acumen a bias for action and a genuine commitment to customer success.

Unleash your potential: What you will be doing and owning:

• Be your clients go-to champion driving their success and building strong relationships.

• Host engaging check-ins and recommend creative campaigns to boost sales and engagement.

• Master the platform to train clients drive adoption and track impactful results.

• Dive into client goals offering tailored campaign strategies that deliver.

• Lead strategic QBRs to align on performance and future plans.

• Guide clients through every stageonboarding adoption and ongoing supportensuring a seamless experience.

• Spot growth opportunities by anticipating client needs and uncovering upsell potential.

• Drive retention and renewals with proactive support and value-driven insights.

• Collaborate with sales to shine in the pre-sales stage with prospective clients.

Interview Process:

• Interview #1: Video interview with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

• Interview #4: Video interview with the Head of Customer Experience (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.

Required Experience:

IC