Associate Account Manager

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Job Description

Job Summary

The Associate Account Manager supports the management and growth of assigned PROPWR customer accounts while assisting with day-to-day customer needs administrative coordination and marketing-related activities. This role serves as a key support function to Account Managers by maintaining customer relationships coordinating internal communication supporting reporting and invoicing processes and assisting with new conquest account development and marketing initiatives. The Associate Account Manager also provides support of the Commercial team through design and development of technical tools statistical and data analysis and related initiatives to support decisions and help to guide strategy.

Responsibilities

• Support management of assigned customer accounts assisting with day-to-day customer needs and requests
• Help maintain relationships with customer contacts and ensure timely professional communication
• Serve as a secondary point of contact for customers ensuring alignment between customer needs and internal teams
• Coordinate with Operations and cross-functional teams to support timely execution of customer needs and ensure service delivery meets customer expectations
• Assist in identifying opportunities to expand services within existing accounts
• Support invoicing processes by gathering and organizing billing data and performing accuracy checks
• Assist in preparing customer reports (weekly monthly and ad hoc) and maintaining account documentation
• Maintain familiarity with assigned account details including billing structures customer requirements and operational nuances
• Provide general office coordination support as needed including document management scheduling logistics and onboarding of new business by coordinating internal communication and tracking key activities
• Assist Account Managers with client engagement and sales support activities
• Support development and execution of marketing campaigns and customer outreach efforts
• Plan coordinate and attend trade shows industry events including booth setup and logistics customer meetings customer entertainment and relationship-building events
• Assist in preparing marketing materials presentations and customer-facing content
• Support tracking and organization of account-related data to identify trends and opportunities
• Assist with analysis using (and creating) internal and external tools to guide decisions support strategy build workflows and sculpt approach. To include use of tools like GridLeads Enverus and other database-driven tools.
• Assist with design creation build testing and execution of technical initiatives related to the Commercial departments function including customer apps and tools Salesforce function and utilization dashboards etc.
• Collaborate with internal teams to support continuous improvement efforts and enhance customer experience
• Maintain compliance with Health Safety and Environmental (HSE) policies by attending all required HSE training sessions safety meetings and always utilize proper Personal Protective Equipment (PPE)
• Other duties as assigned.

Job Qualifications

• Associate or Bachelors degree preferred; equivalent experience considered
• Minimum of 3 years of experience in customer service account support sales support or administrative coordination role
• Experience in oil & gas energy services or related industry is a plus
• Strong organizational and time management skills with the ability to manage multiple tasks
• Demonstrated and meaningful experienced with coding software development and or technical initiatives accretive to developing tools providing analysis and driving innovation.
• Excellent written and verbal communication skills with the ability to collaborate cross-functionally with stakeholders at all levels both internally and externally
• Creative with high motor and ability to navigate the creative process while also driving action and effect.
• Detail-oriented with strong follow-through and accountability
• Ability to work in a fast-paced dynamic environment and support multiple stakeholders
• Basic data analysis and reporting skills preferred
• Comfortable with a dynamic role that can include both customer and/or people-facing interactions as well as coding or data-related initiatives in the same day.
• Proficient in Microsoft Office 365 PowerBI SQL or database structure; advanced Excel experience required
• Experience with CRM systems (e.g. Salesforce) is a plus
• Positive motivated and professional demeanor

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the roles essential functions. Reasonable accommodation may be made for individuals with disabilities to perform their major responsibilities.

While performing the duties of this job the employee is regularly required to sit stand or walk; use hands to manipulate handle or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 20 lbs.

Work Environment

The work environment characteristics described here represent environmental conditions an employee will encounter while performing the roles essential functions. The noise level in some work environments can be moderate and an employee may encounter extreme weather conditions while performing major duties. Reasonable accommodation may be provided for individuals with disabilities to perform their major responsibilities.

Disclaimer

The information provided in this job description indicates the general nature and level of work performed by employees within the roles classification. This job description is not to be interpreted as a comprehensive inventory of all duties responsibilities qualifications required of employees assigned to this role.

PROPWR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.