Assoc Engineer, AI

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Job Overview
This role supports the development and refinement of artificial intelligence (AI) models to improve customer service automation capabilities. It involves applying prompt engineering fine-tuning techniques and contributing to the creation of AI tools that optimize system performance. The role assists in designing and building AI systems that enhance interaction capabilities within complex service workflows. Success is measured by the quality of contributions to AI integration efforts and the individuals growth toward independent delivery. The work impacts the organization by supporting operational efficiency and customer satisfaction through AI-driven improvements.

Job Responsibilities:

• Support the development of conversational AI and Agent Engineering capabilities contributing to AI models that enhance customer service automation with measurable improvements

• Learn and apply prompt engineering and fine-tuning techniques under guidance to optimize AI system performance effectively

• Assist in creating AI tools that enable integration of AI-driven improvements into operational frameworks

• Collaborate with cross-functional teams to support effective integration and functionality of AI systems

• Contribute to the design and testing of AI systems that improve interaction capabilities within complex service workflows

• Participate in strategic AI initiatives that advance organizational goals of customer satisfaction and efficiency

• Responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelors Degree OR combination of education and experience deemed equivalent (Required)

• Acceptable areas of study include Computer Science Engineering or related field (Preferred)

• Less than 2 years Developing and optimizing AI models particularly in customer service automation (Preferred)

• Less than 2 years Applying AI techniques such as prompt engineering and fine-tuning (Preferred)

• Less than 2 years Collaborating with cross-functional teams to integrate AI-driven solutions into production systems (Preferred)

Knowledge Skills and Abilities:

• Cloud Computing (Required)

• Collaboration (Required)

• Customer-Focused (Required)

• Data Analysis (Required)

• Data Management (Required)

• Data Modeling (Required)

• Model Tuning (Required)

• Prompt Engineering (Required)

Licenses and Certifications:

• Certified Analytics Professional (CAP): Certification that validates an individuals expertise in analytics processes including the formulation of business and analytics problems methodology selection and model building. (Preferred)

• Machine Learning Certification: Certification that demonstrates proficiency and understanding in machine learning techniques which are crucial for developing and optimizing AI models. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $80900 - $146100

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.