Assistant Valet Account Manager Charlotte, NC

Assistant Valet Account Manager - Charlotte NCLocation: Multiple hospitality properties in CharlotteDepartment: Valet Parking DivisionSchedule: Full-time; Schedule may include evenings weekends holidays and other hours based on operational needsClassification: Exempt subject to confirmation that the position satisfies all applicable salary and duties requirementsBase Pay: $42500 per yearHow to Apply: Submit your application through Indeed or by visiting Deadline:Until FilledPay Transparency and Equal PayThe posted base-pay rate or range is a good-faith estimate of the wage or salary PMC reasonably expects to pay upon hire for this position and listed work location. Starting pay will be within the posted range based on relevant experience Qualifications and property assignment. The range covers the expected starting rates at all properties included in this supports legally protected compensation discussions and prohibits retaliation for exercising those rights. PMC does not request or use salary history in hiring or pay decisions except as permitted by applicable SummaryThe Assistant Account Manager supports the Account Manager in the daily operation of an assigned valet account. Responsibilities include guest service staff hiring and development operational supervision revenue controls payroll review claims prevention and safety. The role provides hands-on shift support as needed including safe vehicle parking and retrieval while maintaining strong relationships with associates and client and ResponsibilitiesCoordinate daily valet operations including safe vehicle parking and retrieval secure key handling and hands-on shift support. Reinforce safety procedures to help prevent vehicle damage and associate with interviewing hiring onboarding and required training. Coach associates develop future leaders and promote teamwork and internal guest service and uniform standards provide performance feedback and administer fair documented progressive discipline under the Account Managers with associates and client contacts resolve guest and operational concerns and use feedback to improve service and support account weekly timecards clock punches reported tips minimum wage adjustments and vehicle counts. Resolve discrepancies submit timely reports and enforce PMCs revenue company initiatives involve staff in process improvement and support team in assigned on-call coverage and address urgent staffing service and safety needs. Work flexible hours including evenings weekends and holidays as required meetings and training travel occasionally for account support or company business and perform other duties as Skills and AbilitiesCompetencies and QualificationsAbility to perform essential duties satisfactorily with or without reasonable school diploma or GED required. At least one year of supervisory experience in customer service or hospitality preferred. Relevant management or leadership training or certifications and LicensesA valid drivers license and reliable transportation are required. Maintain an acceptable motor vehicle record in accordance with PMC policy including no more than three moving violations within a three-year period. Must meet applicable background-screening requirements consistent with company policy and applicable law. Complete required PMC training and any applicable internal certifications; no additional professional certifications are Customer Service and CommunicationStrong guest service and communication skills including active listening anticipating guest needs and resolving concerns Analytical and Problem-Solving AbilitiesAbility to review revenue and payroll data resolve discrepancies and improve operational EnvironmentWork takes place indoors and outdoors at valet properties including driveways garages parking lots and on-site offices with exposure to vehicle traffic and varying weather. Administrative duties include computer and telephone DemandsDuties include extended standing and walking sitting entering and exiting vehicles driving guest vehicles bending reaching and handling keys and equipment. Ability to observe traffic and surroundings is essential for safety. Essential functions may be performed with or without reasonable Cell Phone Use and Expense ReimbursementThis position may require the use of a mobile phone for work-related communication and access to company applications. PMC will reimburse employees for necessary and reasonable business expenses including required business use of a personal mobile phone mileage parking tolls and approved travel expenses in accordance with company policy and applicable federal state and local law. Company-issued equipment may be provided when and BenefitsBenefits vary based on employment status plan eligibility and the terms of the applicable benefit plans. Eligible employees may receive:Medical dental and vision insurance401(k) planSupplemental life and critical-illness insuranceBonus opportunities: Based off annual outlined goalsPaid time off: paid vacation/PTO available to this positionPaid trainingLeadership-development opportunitiesTuition assistance through Bellevue University of up to $5250 annuallyNationwide employee discounts through Perks at WorkOther compensation: Bonus opportunitiesEmployment ClassificationPMC intends to classify this position as exempt from overtime requirements. Exempt status depends on the position satisfying all applicable federal state and local salary duties authority and independent-judgment positions title alone does not determine its classification. The employees actual duties must remain consistent with the applicable exemption requirements. PMC may review or modify the classification when responsibilities or legal requirements -Will EmploymentExcept where applicable law or a binding agreement provides otherwise employment is at will and may be ended by either party with or without cause or advance notice subject to applicable law. An introductory period does not guarantee continued employment or override statutory termination Employment OpportunityPMC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race color religion religious creed ancestry national origin citizenship status age sex pregnancy childbirth or related medical conditions reproductive-health decision-making gender gender identity gender expression sexual orientation marital status military or veteran status physical or mental disability medical condition genetic information or any other status protected by applicable law.