Assistant Store Manager

Established in 1998 Scooters Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooters Coffee may be one of the fastest-growing specialty coffee brands but simplicity is at our core: sustainably-sourced ingredients we handcraft into believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity love humility and courage and we are looking for talented passionate amazing people to join our team.

You are applying to work with a franchisee of Scooters Coffee. If hired the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment including wage and benefit programs which can vary between franchisees.

Description:
The Assistant Store Manager must be kind and possess a high degree of energy drive initiative and be highly focused on people. The Assistant Store Manager is responsible for assisting with all staffing sales and operations in a Scooters Coffee drive thru kiosk. This role assists in hiring training mentoring leading and developing a friendly customer-focused service-oriented barista team sets a high-energy work pace drives sales increases profit and demonstrates an engaged management style. The Assistant Store Manager must exemplify the Scooters Coffee core values of Integrity Love Humility and Courage!

Essential Duties & Responsibilities:

Ensure consistent and quality customer experience by executing brand beverage recipes and techniques resolving customer relations issues and leading the team in delivering the Scooters Amazing customer service experience

Maintain speed of service standards during high-volume periods by staying calm managing an efficient team workflow anticipating customer needs and utilizing downtime to prepare for the next rush

Assist the Store Manager in onboarding and training new team members

Develop effective working relationships with team members identifying individual motivation factors and providing clear constructive feedback to reinforce/improve performance

Proactively seek opportunities to increase individual and team sales

Understand and execute cash handling point of sale system and operational procedures in an accurate consistent manner

Ensure team members follow all health safety and sanitation guidelines

Serve as a keyholder following all opening and closing procedures

Demonstrate punctuality dependability and adaptability

Assist Store Manager with administrative duties as requested

Qualifications:

-ordering product -ensuring store is fully stocked -unloading truck -bank runs

Passion for people and Scooters Coffee products

Knowledge of brand recipes and techniques

Energetic positive fast-paced flexible work style

Ability to work cooperatively in a team environment

Ability to teach others and communicate effectively

Ability to anticipate and professionally respond to customer needs and complaints

Must be an organized detail-oriented person

Must have a positive and professional demeanor and the ability to convey a positive team spirit amongst the staff

Prior leadership experience preferred but no prior Scooters Management or Barista experience necessary

Strong problem-solving skills and attention to detail

Must be willing to obtain the Manager Food Safety Certificate

Ability to follow the dress code and handbook

Disclaimer
The functions and skills described here are general in nature and represent the type of work performed but they do not constitute an exhaustive list of the duties and responsibilities performed on the job

Required Experience:

Manager