Assistant Star Service Manager
Job Location:
Orlando, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Loews Hotels at Universal Orlando our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible award-winning hotels located at Universal Orlando Resort.
Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes we are committed to our power of we culture.
Are you looking for a place where you can bring your authentic self to work every day andbe able to connect engage and delight
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting challenging fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you just as we care for others.
Who We Are: Founded in 1960 Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office every rolefrom Guest Services to Finance Culinary to IToffers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race color religion sex sexual orientation gender identity national origin veteran or disability status that makes you you is a daily focus for us.
About Hard Rock Hotel
Join the band and deliver show-stopping service at one of the coolest hotels on the planet designed as a rock stars mansion.
Who We Are:
Founded in 1960 Loews Hotels &Co operatesiconichotels and resorts across the U.S. and Canada. Together our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; youll be valued for who you are and the goals you have.Whether your next career chapter involves making memories for guests or supporting ourpropertiesinourCorporateOffice every rolefrom Guest Services to Finance Culinary to IToffers opportunities to grow and make a meaningful impact.
Creatinga Team Member experiencewhere you belong no matter what race color religion sex sexualorientation genderidentity national originveteranor disability statusthat makesyou youisa daily focus for us.
What We Offer:
Paid Sick Days Vacation and Holidays Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities career growth
Tuition Reimbursement
Team Member Hotel Rates other discountsperksand more
Many of our Leadership positions are bonus eligible
What Were Looking For:
The Assistant In-Room Dining Manager supports the In-Room Dining Manager in overseeing the day-to-day operations of in-room dining services ensuring exceptional guest experiences. This role involves supervising staff managinglogisticsfor meal deliverymaintainingservice standards andassistingwith scheduling inventory and guest satisfaction. The Assistant Manager helps create a seamless dining experience for guests while ensuring efficiency and profitability.
Who You Are:
Ability to inspire motivate and manage a team to deliver excellent service
Prioritize guest satisfaction quickly resolving any service issues or complaints.
Clear and effective communication with guests staff and other departments.
Ability to multitask and work efficiently in a fast-paced environment.
Passion for delivering high-quality service and creating memorable guest experiences.
Strong attention to detail and organizational skills.
What You Will Do:
Supervise the in-room dining team including order takers delivery attendants and captains.
Monitor food and beverage preparation to ensure adherence to presentation and quality standards.
Coordinate with the kitchen team to accommodate special guest requests and dietary needs.
Oversee shift operations ensuring smooth service during peak hours and overnight shifts.
Ensure all guests receive prompt courteous service and that their expectations are exceeded.
Handle guest complaints or service issues professionally resolving them quickly and effectively.
Monitor guest feedback toidentifyareas for improvement and implement changes as needed.
Assistin recruiting onboarding and training in-room dining staff.
Schedule staff shifts to ensureoptimalcoverage during service periods.
Provide coaching and performance feedback to encourage staff development.
Conduct pre-shift briefings to communicate service priorities and updates.
Monitor inventory levels for food beverages and supplies; coordinate with purchasing as needed.
Assistwithmaintainingaccuraterecords of sales labor and other operational costs.
Ensure properportioncontrol and minimize waste to meet budget goals.
Ensure compliance with health safety and sanitation regulations.
Oversee equipment maintenance and cleanlinessofin-room dining areas.
Ensure all staff follow hotel policies and service standards.
Other duties as assigned.
Your Experience Includes:
Minimum ofoneyearFood & Beverageleadershipexperience required.
Strong knowledge of in-room dining operations food safety and service standards.
Proven experience working in high-volume Food and Beverage operations preferred.
Exceptional problem-solving abilities and attention to detail.
Ability to multitask and work effectively in a fast-paced high-pressure environment.
Familiarity with POS systems and financial reporting tools.
Effective management leadership organizational and communication skills
Ability to communicate effectively in English verbally and written with team members leaders and guests required.
Must be able to work a flexible schedule nights weekends and holidays as required.
Who Youll Supervise:
Star Service Team
Required Experience:
Manager
About Company
Experience Loews Hotels, a luxury hotel brand comprising 26 distinctive, pet-friendly properties across the United States and Canada.
