Assistant Service Manager

Who We Are

At Willard Heating and Cooling we have hard-working teams that are dedicated to the companys continued success and are rewarded well for their contributions. We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards like full benefits and a matching 401(k).

Whats It Like to Work Here

Were fun family-oriented ambitious and driven! We love our team members and understand that you are the key ingredient to our success. When you grow we grow. We believe personal and professional growth are equally as important as business growth and well be encouraging it at every step.

Who You Are

We are seeking a dedicated and skilled Assistant Service Manager to oversee the daily operations of our Rockstar Team! The ideal candidate will oversee the efficiencies of the service technicians and fleet addition a strong background in customer relations warranty and billing claims sales and the drive to mentor your team to be top performers. This role requires hands-on experience excellent problem-solving skills and the ability to manage a team effectively and ensure its continued success and growth.

Responsibilities

Weekly training with your team

Running callbacks with your team members to show in field solutions

Be available for your team if they are working so are you

Jobsite analysis information must be documented per job

Unscheduled jobsite inspections

Be prepared to pick up overflow service calls

Ensuring proper vehicle care and stock for your team

Quarterly performance reviews for your team

Other tasks and responsibilities as required to maintain efficient department operations

Ensure technician licenses and certificates are renewed and kept up to date

Sufficient knowledge and utilization of the software program being used

Prepare quotations for recommended work

Communicate and provide updates to customers and other managers

Setting and meeting performance goals

Implement and enforce company safety protocols

Maintain a strong focus on customer satisfaction by ensuring prompt and professional service delivery

Ability to work after hours over weekends and on public holidays with short or no notice

Experience

MUST HAVE HVAC EXPERIENCE

2 years of proven experience in a management role

Strong organizational leadership skills to lead and grow a team of technicians

2 years of sales experience

Ability to properly train and diagnose equipment

Great attitude high energy great communication and sales driven personality

Strong computer skills

Preferred

Service Titan Experience

HVAC knowledge

Plumbing knowledge

Compensation & Hours

Pay: $65000 DOE

Days: Monday - Friday

Location: In - Office

Benefits

Medical Prescription Dental Vision Insurance

Disability and Term Life Insurance

Matching 401(k)

Paid Holidays

Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.

If we sound like a company you want a long-term career with apply today!

We are an Equal Employment Opportunity Employer