Assistant Service Manager

We are a well-established multi-state equipment/service provider offering services to industrial markets with a strong emphasis on heavy equipment and specialized fleet rental needs.

The Assistant Service Manager is responsible for creating and managing relationships that produce business opportunities for the Field Service Division in our Southern region and assisting the South Region Service Manager on projects.

Responsibilities

• Manage Field Service (FS) Division
• Coordinate daily staffing/dispatch with FS technicians (copy executive & sales teams)
• Open WOs for jobs
• Accurately document customer information including equipment details issues and requested services
• Monitor service progress and follow up with technicians to ensure timely completion of work orders
• Review completed work orders for accuracy ensuring that all services performed are properly documented including labor hours parts used and any additional charges
• Help the purchasing team source parts for jobs as needed
• Make sure technicians have proper tools equipment & support to get jobs done
• Make sure technicians and parts reach the proper destination for the jobs
• Calculate and prepare detailed service invoices ensuring accuracy of billing information and adherence to company pricing policies
• Add assets to Manager for customers
• Review & approve payroll
• Conduct weekly calls with all FS Sites to keep them up to date on WOs & Invoicing
• Monitor equipment hours for services & maintenance on customer & rental equipment
• Complete end of the month CID reports for all rental equipment
• Communicate with customers in a professional and courteous manner understanding their service needs and addressing any concerns or questions
• Maintain accurate and organized service records both in physical and electronic formats ensuring easy retrieval and compliance with company policies
• Assist South Region Service Manager with oversight of Memphis Shop
• Assist in managing inventory levels for service parts and supplies ensuring availability and timely replenishment
• Process customer payments either in person or through electronic systems and provide receipts as necessary
• Performs other related duties as assigned

Requirements:

• At least 1 year of management experience
• Heavy equipment experience preferred
• Must be reliable and extremely trustworthy
• Excellent organizational and time management skills
• Strong multitasking skills
• Attention to detail and accuracy
• Advanced computer skills and strong Microsoft and Excel ability
• Strong written and verbal communication skills

Physical Demands:

• Prolonged periods of standing or sitting
• Must be able to lift up to 15 lbs.