Assistant Service Manager, Hayward

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

The Assistant Service Manager will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center effectively managing team of advisors technicians service assistants and parts staff. The ideal candidate will demonstrate leadership within the service center setting an example for their team while encouraging continuous improvement. The ASM will be responsible for ensuring the work orders are detailed complete and properly filled addition they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities:

• Manages and develops Service Team members and the day-to-day service business including customer service interactions reporting and repairs
• Performance Management: continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
• Select train and develop employees ensuring all positions are filled in a timely manner
• Support implement and provide follow-up for all training
• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line everlasting professional relationships with our clients/vendors
• Manage timecards and schedules for service center team members
• Address any client concerns or complaints quickly and professionally
• Possess a working knowledge of all industry standards regulations restrictions and ensures department compliance
• Delegate and direct all service tasks as directed by service manager ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance ongoing training and development as needed
• Perform quality control checks on vehicles once repairs have been completed
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
• Assist with or perform administrative tasks
• Resolve all people and safety issues in a timely and effective manner collaborating with Human Resources and appropriate teams effectively
• Other duties as assigned

Qualifications:

• Minimum 5 years varied automotive service experience including measuring and holding team accountable for various KPIs i.e. Customer Satisfaction Index (CSI) Repair Completion Time Days Down PDI Completion/Turnaround time
• Experience managing a team of technicians for selection development performance management engagement and training
• Exceptional ability to collaborate motivate and lead individuals groups and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills
• Assist in building a world-class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as-needed basis
• Willingness to complete Lucid provided CPR training post hire
• Valid drivers license with no suspensions within the past year. Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

• AA/BS in either Automotive Technology or Business Management or equivalent work experience
• Knowledge of HV systems LV systems and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification

Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions including job-related knowledge; skillset; experience education and training; certifications; and other relevant business and organizational factors.

Earn a salary pay of $124000 - $135000 USD giving you stable and predictable income from day one.

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits including medical dental vision life insurance disability insurance vacation and 401k. The successful candidate may also be eligible to participate in Lucids equity program and/or a discretionary annual incentive program subject to the rules governing such programs. (Cash or equity incentive awards if any will depend on various factors including without limitation individual and company performance.)

At Lucid we dont just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under applicable State or Federal laws and regulations.