Assistant Service Advisor

Garavel CJDR located in Norwalk CT has been your family Chrysler Jeep Dodge and Ram dealership since 2002. We are Connecticuts highest-volume Jeep dealership andDealer Rater of the Year11 years in a row!AtGaravelwe want to enhance the car ownership experience - whether repairing a car providing parts or selling hire forattitude and wetrain forskills.

We rely on teamwork because no one person in our organization can work without the help of others.

At Garavel our employees receive:

• Generous pay program with salary and bonuses
• Positive Management Support
• Medical and Dental Plans
• Paid Vacation
• Paid Holidays
• Paid Sick Time
• Uniforms
• 401k Plan with Company Match

Job Summary:As an Assistant Service Advisor your role is to assist and support the Service Advisors with day to day tasks of our Service Department. Make the most of your time to increase repair order performance and improve customer handling processes. Step in to perform Service Advisor duties when one is unavailable.

Essential Responsibilities:

• Greet customers promptly.
• Direct customers to the proper Service Advisor.
• Coordinate loan car paperwork
• Review the pre-written repair orders
• Perform customer service follow-up calls
• Notify the Service Manager immediately of any unsatisfied customers so that the matter can be addressed immediately.
• Fill in for the Service Advisors when they are not on the job (lunches illness vacations etc.).
• Any additional duties assigned by management.
• Lot porter duties when one is unavailable including parking cars and retrieving cars for customers.
• Service Advisors duties when one is unavailable including administrative duties printing the next days pre-writes attaching warranty inquiries calling extended contract companies approvals writing internal repair orders processing PDIs etc

Requirements:

• Experience working at an auto dealership or auto repair is preferred.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Ability to explain complex automotive repairs to customers in a manner that makes sense.
• Good time management skills and multitasking ability.
• Ability to work well with Service Technicians.
• Maintains a professional appearance and Garavel uniform worn
• Valid drivers license.
• Clean driving history.
• Regular Attendance

Physical Demands:

• Ability to continuously stand or walk.
• Ability to bend squat climb stairs and lift occasionally
• Ability to lift up to 60 pounds
• Move frequently in and out of vehicles

The Garavel Auto Group is an equal opportunity employer. All employment decisions are made without regard to race color age gender gender identity or expression sexual orientation marital status pregnancy religion citizenship national origin/ancestry physical/mental disabilities military status or any other basis prohibited by law. EOE M/F/D/V