Assistant Manager

At Valor we are passionate Hotelitariansdriven detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining we bring enthusiasm creativity and local flair to every property we support. We seek individuals who value relationships embrace high standards and create meaningful experiences for guests teams and owners alike. If youre someone who notices the little things and strives to make a lasting impact youll thrive here.

Please visit to learn more about our existing hotels other exciting job opportunities and our company.

POSITION PROFILE

Responsible for overseeing all guest-related operations including managing the front desk staff ensuring a high level of guest satisfaction and handling inquiries and complaints. Key duties include managing staff schedules coordinating with other hotel departments like housekeeping training employees and implementing policies to improve guest experiences. They also monitor bookings manage check-in/check-out procedures and ensure all guest needs are met professionally.

ESSENTIAL RESPONSIBILTIES

• Resolve and react to guest complaints needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner anticipate potential problems by reviewing and monitoring complaints logs and records operational issues business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Have accurate and complete guest assistance information available regarding events taking place in town restaurants athletic events etc. Determine the requirements for and monitor special groups guests and all VIPs.
• Keep accurate logs analyze statistics and prepare reports and communications for Department Leaders on guest incidents hospitality audits/service excellence standards management roster emergency procedures staffing issues potential safety hazards and other pertinent information regarding department operations.
• Follow up regularly with Department Leaders regarding the Guest Response process and the performance of their department responsibilities along with the departments function.
• Communicate daily with manager and evening management to assure consistency and pass -on of pertinent information. Ensure support areas are functioning correctly and communicate to staff.
• Prepares associate schedules and implements training and procedures to ensure a seamless and enhanced guest arrival and departure experience.
• Prepares and/or contributes to the budget process. Ensures labor and direct expenses are met based on forecast/budget guidelines established.
• Provides continuous coaching to associates and leadership to ensure success.
• Ability to rally and redirect a team to find creative solutions to guest challenges.
• Communicate to both guests and fellow associates professionally and positively

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• Education:A bachelors degree in Hospitality Management or a related field is often preferred.
• Experience:3-5 years of experience in a guest services or similar role with proven leadership experience.
• Skills:Excellent communication interpersonal problem-solving and decision-making skills are essential. Strong organizational skills are also required.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Lift pull push bend and move items to support the hotel and outlets

#INDhifraser

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health Dental Vision Life Insurance and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

If you think you bring the ideal blend of skills attitude and teamwork sprinkled with a love of Colorado and mountain life this could be the perfect home for you! Are you passionate and creative with a desire to grow Lets talk!