Assistant Manager, Retail Center and Dealer Experience

Job Description

The Role:

This position leads the business strategy delivery and continuous improvement of dealer-facing digital experiences and applications that simplify how GM dealers access information complete tasks and do business with GM.

Retail Center will be the initial assignment for this position. The broader role supports GMs overall dealer experience portfolio which may include applications and capabilities spanning vehicle inventory retail sales workflows dealer communications customer and vehicle context incentives and offers dealer operations and other areas that improve the dealer experience. The position translates dealer and business needs into clear product direction requirements priorities and operating processes with the flexibility to move across applications as business needs evolve.

This position works across dealers product and design teams IT and engineering vehicle inventory and pricing teams data and integration teams customer identity and CRM partners Dealer Service Providers (DSPs) and other third-party vendors.

The successful candidate combines strong dealer and retail judgment with product analytical operational and technical aptitude. The position requires the ability to lead cross-functional work manage competing priorities communicate clearly with stakeholders and continuously improve dealer and customer experiences in a complex and evolving environment.

What Youll Do

• Lead business ownership for the Retail Center application balancing dealer needs business value delivery feasibility and operational readiness.
• Translate dealer feedback field observations business strategy and stakeholder input into product vision roadmap priorities requirements user stories acceptance criteria and measurable outcomes.
• Partner with dealers to understand sales workflows validate concepts support pilots gather feedback and improve adoption.
• Coordinate cross-functional teams through discovery requirements design development integration testing launch stabilization and post-launch optimization.
• Define and prioritize capabilities across dealer experience applications that help dealers locate information complete tasks manage workflows serve customers and operate more efficiently; this may include inventory trade incentives order information communications and deal-entry capabilities.
• Partner with vehicle inventory pricing incentives and data teams to ensure Retail Center uses authoritative data consistent business rules reliable integrations and clear data-quality practices.
• Coordinate dependencies across dealer-facing applications and the shared platforms data sources integrations and services that support inventory pricing incentives customer identity customer relationship management and other retail workflows.
• Establish launch-readiness criteria for new and enhanced dealer experience capabilities covering business requirements dealer access data quality user acceptance testing training communications support processes monitoring and operational handoff.
• Lead pilot rollout and change-management activities for dealer experience capabilities including dealer communications enablement feedback collection issue triage adoption tracking and transition to steady-state support.
• Serve as a business escalation point for dealer product data integration and operational issues; coordinate root-cause analysis mitigation corrective actions and sustained resolution.
• Manage relationships with vendors and external partners including delivery expectations requirements risks issue resolution performance and alignment to GM business objectives.
• Provide concise updates on roadmap progress milestones risks decisions dependencies launch readiness and changes to leadership and stakeholders.
• Represent dealer experience initiatives in cross-functional governance forums and ensure business decisions trade-offs and requirements are documented and maintained in the authoritative work-management system.

• Identify opportunities to streamline manual work eliminate fragmented or redundant workflows improve reliability and simplify the dealer and customer experience.

Your Skills & Abilities(Required Qualifications)

• Bachelors degree in business technology automotive product management or a related field.
• Four to six years of experience leading cross-functional initiatives products programs business processes or related work.
• Experience supporting the dealer retail network automotive digital retail or customer-facing applications.
• Experience translating dealer and business needs into product priorities requirements workflows and implementation plans.
• Experience delivering products or programs across business design engineering data and operations teams.
• Experience working directly with dealers or other end users to validate solutions and improve adoption.
• Strong analytical problem-solving business judgment and communication skills.
• Working knowledge of enterprise applications data integrations APIs and data-quality practices.
• Experience managing vendors or external partners is a plus.
• Experience with product project issue-tracking or workflow-management tools is a plus.
• Willingness to travel occasionally for dealer visits cross-functional workshops or other business needs.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. The selected candidate will be required to travel <25% for this role. Relocation benefits are available for candidates who qualify under company policy.

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