Assistant Manager Product Sales & Services Salary

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether its your first-time seeing snow or you were born on the slopes joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40 resorts across 3 continents you can join our team for a season or stay to build a career. From day one youll receive some of the highest compensation rates in the industry free Epic pass(es) along with free ski and snowboard lessons 40% retail discounts the chance to grow through Epic Service - our leading training and development experience and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging food gear and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above plus:

• Health Insurance; Medical Insurance Dental Insurance and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Service is the foundation of everything we stand for at Vail Resorts and our PSS Assistant Managers are no exception to creating this experience of a lifetime. Assistant Managers are an integral part of PSS operations responsible for leading daily operations and helping to deliver high-quality consistent service in a fast-paced high-volume environment. Reporting to the Guest Service Manager you will oversee and support the PSS staff while maintaining excellent standards efficiency and teamwork. This position is key to driving both guest satisfaction and team performance throughout the seasons.

Job Specifications:

• Starting Wage:$52000.00 - $64064.00
• Employment Type:Year Round
• Shift Type:Full Timehours available
• Minimum Age:At least 18 years of age
• Housing Availability:No

Job Responsibilities:

Leadership & Team

• Leadcoach develop andinspirestaff from a variety of backgrounds and experience levels tobuild skills take ownership of their roles and grow as contributing members of the team.
• Creating a positive productive working environment.
• Create andmanage staff schedules using workforce management tools to optimize coverage andlabor efficiency.
• Facilitate onboarding and ongoing training programs tailored to seasonal staff needs and provideregular performance feedback.

Guest Experience

• Ensure consistent delivery of Epic Service across all PSS touchpoints
• Monitor service qualitydelivered by staffandidentifyareas ofteamstrength and opportunity
• Address and Resolveguest concerns issues when neededand supportquality improvements by identifying areas of opportunity.
• Ensure guest-facing areas maintain professional standards including snow removal and signage upkeep.

Operational Excellence

• Support the Guest Service Manager by leadingoperations efficiently during peak times andthroughout the year. Ensure effective operations at all times across ticketing pass sales andguest service.
• Overseepoint of sale systems and ensure accurate transaction processing
• Support budget adherence by monitoring labor costs and managing supply inventory in alignmentwith financial targets.
• Assist with inventory tracking and ordering of supplies.
• Collaborate with other departments (e.g Ski School Rentals F&B) to support guest flow
• Complete all necessary administrative duties as needed daily including but not limited to POS Reconciliation Facility Check List Daily Payroll Accuracy Ordering & Inventory Safety & Stand- up Meetings logs.

Sales & Strategy

• Lead daily stand-upmeetings to align team goals and communicate operational updates.
• Drive sales of lift tickets lessons rental and other resort products by utilizingand promotingeffective sales techniques such as upselling suggestive selling and cross selling.
• Review and interpret sales reports to identify trends inform staffing decisions and improve upselling techniques.

Communication & Coordination

• Act as a liaison between front line staff and resort leadership
• Participate in cross-departmental planning for group visits events and peak days
• Ensure accurate and timely updates in shared platforms such as Microsoft Teams andoperational trackers.
  
  

Job Requirements:

• Minimum 3-5 years of hospitality or guest service experience in high-volumeenvironmentsincluding 2 years of leadership experience.
• Ability to lead and inspire a diverse seasonal team.
• Excellent administrative communication and organizational skills.
• Must be able to work flexible hours including weekends holidays andpeak resort periods.
• Ability to lift up to 50 lbs. and stand for extended periods.
• Ability to attend work in winter weather environment.

The expected pay range is$52000.00 - $64064.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application and when submitting related documentation applicants may redact information that identifies their age date of birth and/or dates of attendance at or graduation from an educational institution.

We follow all federal state and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other status protected by applicable law.

Requisition ID 518123
Reference Date:10/06/2026
Job Code Function:Product Sales & Services