Assistant Home Shopping Manager

The Assistant D.U.G. Manager supports the D.U.G. Manager in overseeing all aspects of the Drive Up & Go operation ensuring exceptional customer service order accuracy productivity and operational efficiency. This position assists with team leadership order fulfillment processes scheduling training and achieving department sales and service goals while providing customers with a seamless online shopping experience.

• Assist in managing daily Drive Up & Go operations.
• Ensure customer orders are accurately selected staged and delivered within established service standards.
• Monitor order flow and allocate resources to meet productivity and service goals.
• Maintain organization and cleanliness of staging storage and fulfillment areas.
• Support inventory management processes and identify out-of-stock opportunities.
• Ensure operational procedures are followed to provide efficient and accurate order fulfillment.

• Deliver exceptional customer service and create a positive online shopping experience.
• Assist customers with order questions substitutions pickups and issue resolution.
• Address customer concerns promptly and professionally.
• Promote customer loyalty through responsive service and effective communication.
• Ensure customers receive accurate high-quality products that meet company standards.

• Assist with hiring onboarding training and coaching D.U.G. associates.
• Provide daily direction and support to team members.
• Help develop schedules that align staffing levels with business demands.
• Foster teamwork accountability and a customer-focused culture.
• Reinforce company policies procedures and performance expectations.

• Ensure compliance with company policies food safety standards and workplace safety requirements.
• Monitor proper handling storage and transportation of customer orders.
• Support department audits inspections and operational reviews.
• Ensure accurate documentation and completion of required reports.
• Promote safe work practices and proper equipment usage.

• Assist in achieving department sales productivity labor and service objectives.
• Monitor key performance indicators including order accuracy on-time fulfillment and customer satisfaction.
• Support labor management and workflow optimization efforts.
• Identify opportunities to improve efficiency and reduce operational costs.
• Contribute to action plans that drive growth and operational performance.

• High school diploma or equivalent preferred.
• Previous retail grocery e-commerce or customer service experience required.
• Prior supervisory or leadership experience preferred.
• Knowledge of online order fulfillment inventory processes and customer service practices.
• Strong communication organizational and problem-solving skills.
• Ability to effectively lead and motivate employees in a fast-paced environment.

• Ability to stand walk bend reach and perform repetitive motions throughout the workday.
• Ability to lift and move products weighing up to 50 pounds regularly and more with assistance when necessary.
• Ability to work in various store environments including refrigerated and freezer areas.
• Ability to safely operate carts pallet jacks and order fulfillment equipment.

• Retail grocery store environment supporting online order fulfillment operations.
• Frequent interaction with customers associates and store leadership.
• Fast-paced environment with changing priorities and time-sensitive deadlines.
• Flexible schedule including mornings evenings weekends and holidays as business needs require.

• Achievement of department sales and productivity goals.
• High order accuracy and on-time fulfillment performance.
• Strong customer satisfaction results.
• Effective labor management and operational efficiency.
• Compliance with food safety and operational standards.
• Employee engagement training and retention.
• Consistent execution of company service and fulfillment standards.