Assistant Home Shopping Manager

The Assistant Home Shopping Manager supports the Home Shopping Manager in overseeing all aspects of the Drive Up & Go/Home Shopping operation. This position assists with order fulfillment customer service labor management associate development inventory accuracy and operational execution to ensure customers receive a convenient accurate and efficient shopping experience.

• Assist in the daily operation of the Home Shopping/Drive Up & Go department.
• Support scheduling labor planning and workload distribution to meet service goals.
• Monitor order fulfillment processes to ensure accuracy quality and timeliness.
• Help maintain compliance with company policies procedures and operational standards.
• Ensure department equipment technology and workspaces are properly maintained and operational.
• Assist in achieving productivity and performance metrics.

• Deliver and promote exceptional customer service.
• Assist customers with order-related questions substitutions and issue resolution.
• Support efficient customer pickup and delivery experiences when applicable.
• Resolve customer concerns in a professional and timely manner.
• Foster a customer-first culture focused on convenience and satisfaction.

• Assist with training coaching and developing Home Shopping associates.
• Provide direction and support to team members throughout daily operations.
• Help communicate department expectations goals and performance standards.
• Promote teamwork accountability and a positive work environment.
• Provide leadership coverage in the absence of the Home Shopping Manager.

• Monitor order picking activities to ensure accuracy and product quality.
• Verify proper handling of substitutions and out-of-stock situations.
• Support accurate inventory practices to improve order fill rates.
• Ensure products are selected according to quality and freshness standards.
• Assist with monitoring and maintaining department supplies and equipment.

• Maintain compliance with all company safety programs and operating procedures.
• Ensure a safe environment for associates and customers.
• Support proper food safety sanitation and product handling practices.
• Identify and address safety concerns in a timely manner.
• Assist with accident prevention and incident reporting procedures.

• Support department sales productivity and profitability goals.
• Assist with labor management to meet budget expectations.
• Monitor operational trends and identify opportunities for improvement.
• Help drive customer growth and online order participation.
• Support implementation of company programs and promotional initiatives.

• High school diploma or equivalent preferred.
• Previous retail grocery e-commerce or customer service experience preferred.
• Leadership or supervisory experience preferred.
• Strong organizational communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and technology proficiency.
• Ability to work flexible schedules including evenings weekends and holidays.

• Ability to stand and walk for extended periods.
• Ability to bend reach kneel and perform repetitive motions throughout the workday.
• Ability to lift and carry up to 50 pounds regularly and more with assistance when necessary.
• Ability to work in refrigerated freezer and outdoor pickup environments.
• Ability to safely operate department equipment carts and handheld devices.

• Achievement of customer satisfaction and service goals.
• Order accuracy and on-time fulfillment performance.
• Effective labor utilization and productivity results.
• Associate engagement development and retention.
• Compliance with safety sanitation and operational standards.

• Growth in Home Shopping sales and customer participation.