Assistant Home Shopping Manager
Job Location:
Dallas, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!
At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.
The Assistant Home Shopping Department Manager supports the Home Shopping Department Manager in overseeing all aspects of online order fulfillment customer satisfaction associate development and operational performance. This position assists in managing daily department operations ensuring accurate and timely order selection maintaining productivity standards and delivering an exceptional omnichannel customer experience.
Key Responsibilities Department Operations- Assist in coordinating daily home shopping operations including order picking staging and customer order handoff.
- Ensure customer orders are selected accurately and completed within established service standards.
- Monitor order volume and allocate labor resources efficiently to meet business demands.
- Ensure all online orders are properly prepared staged and delivered according to company procedures.
- Assist with managing workflow and resolving operational challenges to maintain productivity goals.
- Maintain department organization cleanliness and operational readiness.
- Deliver outstanding customer service and support a positive online shopping experience.
- Respond to customer inquiries concerns substitutions and order-related issues professionally and promptly.
- Assist in resolving customer complaints and service recovery situations.
- Promote customer satisfaction through order accuracy timeliness and quality standards.
- Support customer loyalty initiatives and digital shopping programs.
- Assist with training coaching and developing Home Shopping associates.
- Provide daily direction and support to department team members.
- Monitor productivity accuracy and performance expectations.
- Help create a positive work environment focused on teamwork and accountability.
- Assist with scheduling and staffing to support operational requirements.
- Assume leadership responsibilities in the absence of the Department Manager.
- Ensure products selected for customer orders meet company freshness and quality standards.
- Monitor out-of-stock products and support effective substitution practices.
- Assist with inventory accuracy and department shrink reduction initiatives.
- Collaborate with store departments to resolve inventory availability concerns.
- Maintain quality control processes throughout order fulfillment operations.
- Ensure compliance with company policies food safety requirements and operational procedures.
- Maintain a safe work environment and promote safe operating practices.
- Ensure proper handling of refrigerated frozen and perishable products.
- Support compliance with labor safety and company operational standards.
- Protect customer information and maintain data confidentiality.
- Assist in achieving departmental sales labor productivity and customer satisfaction goals.
- Monitor labor utilization and operational efficiency.
- Support shrink reduction and expense control initiatives.
- Review department metrics and implement improvements to enhance performance.
- Contribute to the achievement of overall store and department objectives.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
- Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values Click below to view video: ACI Values
Required Experience:
Manager
About Company
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to b ... View more
