Assistant General Manager
Wilmington, DE - USA
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee Canon Hospitality Management LLC. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Job Description:
- Supervisory experience with major hotel brands
- The skills and experience to lead a team to consistently and deliver exceptional guest service
- Knowledge of local and state compliance laws
- The ability to implement CHM procedures as they relate to cost control and inventory management
- The ability to ensure that hotel policies and brand standards are consistently followed
- Effective communication and problem-solving skills as it relates to guests and associates.
- Must be able to effectively communicate both verbally and written with all level of associates and guests in an attentive friendly courteous and service oriented manner.
- Must be able to multitask and prioritize to meet deadlines
- The ability to develop the leadership qualities of all staff
- Comply with CHM regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
- The ability to maintain positive relationships with the management company property owners and clients
Qualifications:
- Assisting with the overall performance of the hotels operation to include but not limited to Guest Satisfaction Brand Quality Assurance Budget and Labor
- Executes the training of all associates as it relates to brand and company standards to maximize revenues and service culture
- Responsible for maintaining compliance and up to date on new initiatives for the brand and company
- Be aware of and in compliance with all local and state laws
- Implement and train on all CHM procedures that relate to cost control and inventory management
- Maintain positive relationships with Management Company Owners and Clients
- Support and inspect safety and security standards to ensure compliance
- Support guest experience and satisfaction in all operations
- Work closely with corporate teams leadership to ensure property and company goals are being achieved
- Assist with Accounts Payable Accounts Receivable Guest Voice and the Sales Process
Salary Bonus Benefits
This company is an equal opportunity employer.
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Required Experience:
Director
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more