Assistant General Manager

The Assistant General Manager supports the General Manager in overseeing the hotels daily operations and ensuring a positive experience for guests and team members. This position provides hands-on leadership across Front Office Housekeeping Maintenance Breakfast and other operational departments.
The AGM helps maintain Peachtree Group and Marriott brand standards while supporting financial performance employee development guest satisfaction safety and regulatory the General Managers absence the AGM assumes responsibility for the overall operation of the hotel.

• Assist the General Manager with the daily operation of the dual brand hotel.
• Provide leadership and operational support to all hotel departments.
• Serve as the Manager on Duty and respond to operational concerns emergencies and guest issues.
• Conduct regular property walks and room inspections to identify cleanliness maintenance safety and brand standard concerns.
• Ensure all departments have the supplies staffing and resources required to operate effectively.
• Follow up on daily operational assignments and communicate unresolved concerns to the General Manager.
• Coordinate with department leaders to prepare for high-occupancy periods group arrivals special events and brand inspections.

• Promote a guest-focused culture and ensure team members consistently provide professional and welcoming service.
• Review guest surveys online reviews and service-recovery cases.
• Respond promptly and professionally to guest complaints.
• Investigate recurring guest concerns and develop corrective-action plans.
• Empower team members to resolve guest concerns while protecting the hotels reputation and financial interests.
• Support improvement of guest satisfaction metrics including cleanliness intent to recommend maintenance breakfast elite appreciation and overall service.

• Assist with recruiting interviewing selecting onboarding and training employees.
• Provide clear expectations coaching recognition and performance feedback.
• Help department leaders prepare schedules based on occupancy business demands productivity goals and budgeted labor.
• Monitor employee attendance punctuality appearance conduct and compliance with company policies.
• Document performance and conduct concerns objectively and promptly.
• Partner with the General Manager and Human Resources regarding coaching corrective action investigations and employee relations.
• Promote respectful communication teamwork accountability and a positive workplace culture.
• Assist with employee meetings training programs recognition activities and engagement initiatives.

• Assist the General Manager with achieving revenue profitability labor and expense goals.
• Review daily reports occupancy average daily rate revenue payroll and departmental productivity.
• Monitor labor expenses and adjust staffing based on occupancy and operational needs.
• Assist with monthly forecasting budgeting invoice review purchasing and financial commentary.
• Help control departmental expenses without negatively affecting guest service safety cleanliness or brand standards.
• Support revenue-management and sales efforts by communicating market activity group needs room availability and operational considerations.
• Monitor cash-handling procedures deposits refunds adjustments and other financial controls.

• Ensure compliance with Peachtree Group policies and applicable Marriott brand standards.
• Assist with preparation for Quality Assurance Brand Standard Audit safety and other inspections.
• Conduct routine guest-room and public-area inspections.
• Ensure corrective items are assigned documented and completed within established deadlines.
• Support department-specific training related to cleanliness guest service safety and required operating procedures.
• Maintain accurate operational records logs checklists and inspection documentation.

• Promote a safe environment for guests employees and visitors.
• Ensure accidents injuries guest incidents and property damage are documented and reported promptly.
• Assist with emergency-response procedures fire-safety requirements severe-weather protocols and evacuation plans.
• Ensure employees complete required safety food-handling brand and company training.
• Support compliance with federal state and local employment health safety and accessibility requirements.
• Protect confidential guest employee and company information.

The Assistant General Manager provides direction and support to department supervisors and hourly employees. The AGM may participate in hiring training scheduling performance management employee recognition corrective action and conflict resolution in coordination with the General Manager and Human Resources.

• Assist with recruiting interviewing selecting onboarding and training employees.
• Provide clear expectations coaching recognition and performance feedback.
• Help department leaders prepare schedules based on occupancy business demands productivity goals and budgeted labor.
• Monitor employee attendance punctuality appearance conduct and compliance with company policies.
• Document performance and conduct concerns objectively and promptly.
• Partner with the General Manager and Human Resources regarding coaching corrective action investigations and employee relations.
• Promote respectful communication teamwork accountability and a positive workplace culture.
• Assist with employee meetings training programs recognition activities and engagement initiatives.

Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Required Experience:

Director