Assistant General Manager

The AGM Lake Placid leads all taproom operations at the Lake Placid location reporting to the General Manager Taproom Operations. This role oversees the Guest Experience & Operations Manager manages the full FOH team and is accountable for revenue performance guest satisfaction and operational excellence at the Lake Placid taproom. As MCBCs newest location this role requires a leader who is energized by building something new and who has the experience to do it right.

Leadership & Culture

Lead and develop the full FOH team

Set the culture and service standard from day one establishing MCBC values in a new market

Coach and develop team members at all levels with consistency fairness and urgency

Serve as the senior MCBC leader on-site representing the brand to guests staff and community partners

Oversee all FOH operations at the Lake Placid taproom including floor service bar and guest flow

Own opening and closing procedures shift reporting and daily operational execution

Manage cash handling daily reconciliations and bank deposit preparation

Ensure compliance with NYS liquor service laws health regulations and safety protocols

Partner with the GM Taproom Operations on SOPs staffing strategy and operational standards

Lead pre-opening setup and team readiness in coordination with the GM Taproom Operations and Director of Operations

Partner with the Guest Experience & Operations Manager for accurate bar and merchandise inventory entry and maintenance in XtraChef

Drive taproom revenue at Lake Placid through service quality upsell culture and guest retention

Track and report spend-per-guest cover counts and weekly revenue performance to the GM Taproom Operations

Identify opportunities to grow average check and merchandise sales

Manage labor to budget in coordination with the GM Taproom Operations

Lead hiring onboarding and training of all FOH staff at Lake Placid

Build and maintain a scheduling system that supports strong coverage and controlled labor costs

Develop the Guest Experience & Operations Manager and future supervisors into strong floor leaders

Identify individual and team training deficiencies across the FOH team develop a plan to address them and ensure execution

Partner with the GM Taproom Operations on performance management and disciplinary processes

Partner with the Chef de Cuisine on FOH-BOH coordination and guest experience consistency

Support event execution at Lake Placid in partnership with the Director of Events

Provide the Marketing Manager with content opportunities and local community insights

Collaborate with the Dir. Brewery Ops & Sales team on beer releases tap list management and product knowledge

5 years of FOH hospitality experience with at least 23 years in a general manager or assistant general manager role

Experience opening or building a new location strongly preferred

Proven ability to build and develop a team from the ground up

Strong floor presence and hands-on leadership style

Experience managing labor budgets scheduling and cost controls

Familiarity with POS systems and scheduling tools; Toast experience a plus

NYS Alcohol Training Awareness Program (ATAP) certification or equivalent (or ability to obtain)

Availability to work evenings weekends and holidays including peak tourist season

Genuine passion for craft beer hospitality and the Lake Placid community