Assistant Front Office Manager

Position: Assistant Front Office Manager
Location: Hilton Oceanfront
Reports To: Front Office Manager
Employment Type: Full-Time

Salary: Full Time Exempt open availability to include nights & weekends required. $52000-$54000

The Assistant Front Office Manager plays a key role in ensuring smooth and efficient front desk operations while delivering exceptional guest service. This position supports the Front Office Manager in overseeing daily front desk activities managing staff handling guest inquiries and ensuring a seamless check-in and check-out process.

• Guest Services & Experience:
  
  • Provide outstanding customer service by addressing guest concerns resolving complaints and ensuring a positive hotel experience.
  • Assist with VIP and special guest requests ensuring personalized service.
  • Monitor guest feedback and work with the team to improve satisfaction.
• Front Desk Operations:
  • Supervise front desk staff including receptionists night auditors and concierge personnel.
  • Ensure proper check-in check-out and reservation procedures are followed.
  • Maintain accurate records including room availability guest accounts and billing.
  • Handle emergency situations and follow hotel security protocols.
• Staff Management & Training:
  • Assist in hiring training and mentoring front office staff.
  • Schedule and oversee daily shifts ensuring adequate coverage.
  • Conduct performance evaluations and provide feedback to employees.
• Administrative & Financial Duties:
  • Assist with financial tasks such as handling payments deposits and cash reconciliation.
  • Monitor daily reports room rates and revenue management strategies.
  • Ensure compliance with hotel policies and industry regulations.
• Collaboration & Communication:
  • Work closely with housekeeping maintenance and other departments to ensure guest needs are met.
  • Communicate effectively with management and staff to maintain a cohesive work environment.
  • Assist in implementing hotel policies promotions and special events.

• Education & Experience:
  
  • Bachelors degree in Hospitality Management or related field preferred.
  • Minimum 2-3 years of front office experience in a hotel setting.
  • Previous supervisory or management experience is a plus.
• Skills & Competencies:
  
  • Strong leadership and team management skills.
  • Excellent customer service and problem-solving abilities.
  • Proficiency in hotel management software (e.g. Opera PMS).
  • Strong communication and organizational skills.
  • Ability to work in a fast-paced environment with flexibility in schedule (including nights weekends and holidays).

Who are we looking for

Are you someone who values teamwork takes ownership of your role and is passionate about serving our guests with warmth and hospitality Shamin Hotels invites you to join our team! Whether youre greeting guests with a friendly smile assisting them with their needs or going the extra mile to ensure their stay is nothing short of perfect your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge skills and experiences to contribute to our continued success. Whether youre a seasoned professional or just starting your career we have opportunities for you to grow and excel with us!

Join Our Team and Passionately Serve Our Guests! At Shamin Hotels were not just in the hospitality business; were in the business of creating unforgettable experiences for our guests. As a family-owned and operated company based in Central Virginia we take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If youre someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated we want you on our team! For years weve been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If youre looking for a company where you can build a career not just a job Shamin Hotels is the place for you!

Why Should You Work for Shamin Hotels

Amazing Benefits! In addition to competitive pay we offer a range of benefits for full-time associates including health dental vision accident and short and long term disability insurance pet insurance gym membership discounts Paid time off Paid holidays Shamin Perk discounts on tickets rental cars and attractions footwear discounts 401K plan with company match employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion there are endless opportunities for growth and advancement at Shamin Hotels. Whether youre interested in front-line operations corporate management or hotel development we have opportunities for you to shine.

Advancement! Were proud of our track record of promoting from within. At Shamin Hotels were committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

Top Requirements:

Team Up: Be Golden Collaborate and Help Others Succeed.

Own It: Be a role model Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive Care Deeply and Create Memories.

About Us:

In a story of entrepreneurial spirit and partnership P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity purchasing a bankrupt hotel in Lumberton North Carolina. United by their vision and commitment to excellence they merged their names Shah and Amin to create Shamin Hotels. Today Shamin Hotels stands as a testament to their legacy having grown into the largest hotel owner and operator in Virginia with over 70 hotels spanning multiple states. Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest but only those selected for an interview will be contacted.