Assistant Front Office Manager

Overview:The Assistant Front Office Manager will work closely with the Director of Front Office and night staff to ensure maximum Front Office operating : Handle all training with associates to ensure Omni Standards. Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training maintenance and troubleshooting. Complete weekly supply inventories to ensure adequate par levels. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V.I.P.s ESPs Special Requests etc. Prepare group information sheets. Complete check-out with balance report. Complete credit checks daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibility. Ensure knowledge and training on the company and hotel marketing programs. Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and : Previous luxury hotel experience is preferred. Must be able to work a flexible schedule and be willing to work nights weekends and holidays. Ability to stand for the entire scheduled shift. Customer service oriented ability to multitask detail orientation and excellent organizational skills needed. Knowledge of Property Management Systems and related computer programsStrong knowledge of Microsoft Office Software