Assistant Front Office Manager-Hilton LI

ASSISTANT FRONT OFFICE MANAGER
Hilton Long Island/Huntington
Melville New York

HELP LEAD THE HEART OF THE GUEST EXPERIENCE

Hilton Long Island/Huntington is seeking a polished energetic and hands-on Assistant Front Office Manager to help lead our Front Office team.

This is an excellent opportunity for an experienced hotel Front Desk Supervisor Guest Services Manager or Assistant Front Office Manager who is ready to take the next step in their hospitality career at a busy full-service Hilton hotel.

The Assistant Front Office Manager supports the daily operation of the Front Office leads the team during assigned shifts and ensures every guest receives a warm welcome responsive service and a memorable stay. The ideal candidate is visible organized and calm under pressure with the confidence to coach associates resolve guest concerns and keep the operation moving.

WHAT YOULL DO

Front Office Operations

• Assist with the daily leadership of Front Desk Guest Services PBX and related front-office functions.
• Serve as the manager on duty during assigned shifts.
• Ensure efficient guest arrivals departures room assignments and billing.
• Monitor lobby activity and maintain a visible leadership presence during peak periods.
• Coordinate with Housekeeping Engineering Reservations Sales and Security to resolve operational and guest concerns.
• Review occupancy arrivals departures VIPs groups special requests and hotel activity before each shift.
• Support night audit and overnight operations when required.
• Ensure accurate cash handling credit-card processing deposits and shift documentation.

Guest Experience

• Create a welcoming professional and responsive experience for every guest.
• Resolve guest concerns promptly professionally and with sound judgment.
• Follow up on service-recovery matters to ensure appropriate resolution.
• Recognize Hilton Honors members and ensure delivery of applicable benefits.
• Monitor guest feedback and help develop action plans to improve satisfaction.
• Empower associates to anticipate guest needs and make thoughtful service decisions.

Team Leadership

• Lead daily pre-shift meetings and communicate hotel priorities groups events and service expectations.
• Train coach and support Front Office associates.
• Provide real-time feedback recognition and corrective coaching when needed.
• Help prepare schedules and manage staffing based on occupancy and business demand.
• Promote teamwork accountability professionalism and open communication.
• Support interviewing onboarding performance management and associate development.
• Maintain a positive workplace where associates feel informed and supported.

Brand Standards and Performance

• Ensure consistent compliance with Hilton brand standards and Blue Sky operating expectations.
• Support Hilton training requirements quality-assurance preparation and departmental audits.
• Monitor Front Office performance productivity and service trends.
• Help manage labor supplies and departmental expenses.
• Maintain accurate operational records logs and reports.
• Protect guest privacy and confidential hotel information.
• Follow all safety security emergency and loss-prevention procedures.

WHAT WERE LOOKING FOR

• At least two years of hotel Front Office or Guest Services experience.
• Previous supervisory or management experience strongly preferred.
• Hilton or other major-brand hotel experience preferred.
• Experience with hotel property-management systems and reservation platforms.
• Strong guest-service and service-recovery skills.
• Ability to lead confidently in a busy high-volume environment.
• Strong communication organization and problem-solving skills.
• Working knowledge of Front Office procedures room inventory billing and cash handling.
• Ability to coach associates and hold the team accountable with professionalism.
• Proficiency with Microsoft Office and standard hotel technology.
• High school diploma or equivalent required; hospitality or business degree preferred.
• Ability to stand and move throughout the hotel for extended periods.
• Flexibility to work mornings evenings overnights weekends and holidays based on hotel needs.

WHAT WE OFFER

• Competitive hourly compensation
• Overtime eligibility
• Medical dental and vision insurance
• 401(k)
• Paid time off and paid holidays
• Employee assistance program
• Life and AD&D insurance
• Hilton team-member travel discounts
• Training and professional-development opportunities
• Career growth across the Blue Sky Hospitality Solutions portfolio

If you are a hands-on hotel leader who enjoys developing people solving problems and creating excellent guest experiences we invite you to apply.

Hilton Long Island/Huntington
598 Broadhollow Road
Melville New York 11747

Managed by Blue Sky Hospitality Solutions LLC

LEAD THE SHIFT. SUPPORT THE TEAM. ELEVATE THE EXPERIENCE.

Blue Sky Hospitality Solutions LLC is an equal opportunity employer. Employment decisions are made without regard to race color religion sex national origin age disability veteran status or any other status protected by applicable law.