Assistant Director of Operations, DHN

• Lead operational management internal to CHN for DHN programs and initiatives.
• Direct day-to-day operational coordination across DHN through collaboration with direct reports cross-functional teams and external stakeholders.
• Develop implement and continuously improve operational procedures and service delivery standards.
• Ensure operational execution of planned and unplanned programs within established implementation timelines.
• Support oversight of operational budgets program goals and grant deliverables.
• Support hiring onboarding supervision and training of DHN staff in collaboration with HR and department leadership.

• Support DHN reporting and accountability processes including mid-year progress reports end-of-year financial reporting and final grant reports.
• Partner with Data/Evaluation team to build and maintain dashboards and reporting tools to ensure data integrity accuracy and consistency; as well as to share outcomes with key stakeholders including funding partners program partners and members.
• Utilize operational and programmatic data to monitor performance identify trends and improve service delivery.

• Collaborate with DHNs Salesforce team to support implementation and continuous improvement of the DHN customer relationship management platform.
• Coordinate technology enhancements process automation and integrated data-sharing efforts with external partners.
• Support onboarding and change management related to new systems technology and workflows.
• Support the development and maintenance of referral resources and operational tools that support coordinated service delivery.

• Lead operational coordination of the Resident Journey Workgroup and related resident engagement initiatives
• Ensure residents can efficiently access all DHN housing services online in person and over the phone
• Lead the DHN partnership with the Detroit Housing Helpline
• Develop processes connecting residents to wraparound services including property tax assistance home repair legacy planning housing counseling and related resources
• Lead onboarding of new programs create flowcharts mapping program processes with established timelines objectives and accountability for each step

• Support operational coordination with DHN members and external service providers including onboarding and ongoing operational support for network members and partners
• Coordinate technical assistance and process improvement efforts across the network
• Monitor operational workflows staffing capacity and service delivery challenges across partner organizations
• Identify and promote best practices and program information across the network to strengthen service quality and build a shared understanding of housing services among members

• Coordinate reporting operational communications and data-sharing efforts with external stakeholders and funders.
• Represent DHN in operational meetings implementation discussions and cross-functional workgroups as needed.
• Support presentations operational updates and stakeholder communications related to DHN initiatives.

• Bachelors degree or 3 years in directly related work experience

• Experience in direct housing service delivery with an emphasis on low- to moderate-income consumers and supporting families in crisis including housing counseling and/or high-volume housing service delivery
• Proven track record of managing diverse teams hiring and supervising staff and implementing new programs or strategies
• Strong project management experience with a demonstrated ability to plan execute and hold teams accountable for results
• Track record of scaling service delivery and building systems to accommodate organizational growth
• Ability to build and maintain relationships in the Detroit non-profit housing sector including experience integrating services across sectors and organizations and building or managing coalitions addressing housing issues in the community
• Proven ability to handle multiple priorities in a fast-paced changing environment

• Advanced understanding of Detroit Housing Network goals and objectives with the ability to lead adherence to program guidelines
• Strategic decision-making for program prioritization and management
• Team-building training and mentoring skills; solution-oriented and process-driven
• Ability to work remotely at times and manage a hybrid staff
• Comfortable learning leading and adapting to new technology across a network of collaborators; oriented toward continuous learning and growth
• Proficient in Salesforce including using it to manage client services team coordination and reporting
• Emotional maturity cultural awareness and sensitivity to clients and their circumstances
• Active listening skills and the ability to convey information effectively

• Bilingual in Spanish Arabic Bengali or other language
• HUD Certified Housing Counselor

• Ability to safely and successfully perform the essential job functions consistent with the ADA FMLA and other federal state and local standards including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular punctual attendance consistent with the ADA FMLA and other federal state and local standards.

• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Great benefits.
• Opportunities for on-the-job training and/or professional development.

Required Experience:

Director