Assistant Director of Intervention and Outpatient Services

Kenneth Young Center (KYC) is a Joint Commission-accredited comprehensive community mental health center that partners with the communities of northwest suburban Cook County to provide personalized prevention intervention treatment and recovery services across the lifespan. Through more than thirty-five programs KYC offers no-cost therapy for mental health concerns psychiatry and medication management crisis services substance use treatment and recovery support for older adults and caregivers and affirming services for LGBTQ youth and young adults.
KYCs intervention and outpatient services form the clinical core of the continuum of care connecting individuals and families to timely person-centered trauma-informed treatment regardless of ability to pay.

KYC Five Pillars
Mission First Always
Trust is Our Foundation
Teamwork is Everything
Everyone is a Leader
Change is Not the Enemy Its the Engine

Position Summary
The Assistant Director of Intervention and Outpatient Services provides day-to-day clinical and operational leadership for KYCs outpatient service line partnering with the Director to ensure accessible high-quality and financially sustainable care. The role supervises clinical program managers and oversees the full outpatient journey from centralized intake and access through assessment individual and group therapy psychiatry case management crisis intervention
and substance use treatment.

This position balances clinical quality staff supervision regulatory and accreditation
compliance and revenue cycle performance. The ideal candidate is a licensed behavioral
health leader who can hold high clinical standards while managing productivity documentation
and access targets and who can build a healthy mission-driven team.

Clinical and Program Leadership
Provide operational oversight for KYCs outpatient programs including centralized intake
and access outpatient individual and group therapy psychiatry and medication
management case management and substance use treatment services.
Partner with the Director to develop and execute the service lines strategic and annual
operating plans access standards and key performance indicators.
Oversee crisis response and the movement of clients across levels of care supporting
timely least-restrictive and clinically appropriate transitions.
Ensure care is delivered using evidence-based trauma-informed and culturally
responsive practices that reflect community needs.
Serve as acting lead for the outpatient service line in the Directors absence.

Supervision and Team Development
Directly supervise clinical program managers and coordinators; provide regular coaching
performance feedback and annual evaluations.
Support clinical supervision structures for licensed and licensure-eligible staff including
oversight of staff working toward LCSW or LCPC licensure.
Lead recruitment onboarding retention and professional development for outpatient staff.
Foster a collaborative accountable and equity-centered team culture aligned with KYCs
mission and values.
Manage caseload assignment scheduling and coverage to balance access clinician wellbeing
and productivity.

Access Intake and Client Flow
Oversee centralized intake and access processes to reduce wait times improve
conversion from inquiry to first appointment and support warm handoffs across programs.
Monitor referral sources no-show and engagement rates and waitlists; implement
workflow improvements that expand timely access to care.
Strengthen coordination between outpatient crisis prevention and community partners
including school-based and centralized intake pathways.
Revenue Cycle and Operational Performance
Monitor clinician productivity billable service targets and documentation timeliness
against service line goals.
Partner with revenue cycle and finance staff to support accurate coding clean claims
denial management and reduction of outpatient billing deficits.

Track program expenditures and service volume against budget; support data-informed
staffing and resource decisions.
Support readiness for and ongoing compliance with value-based and certified models of
care including Certified Community Behavioral Health Clinic (CCBHC) requirements.
Quality Compliance and Documentation
Ensure outpatient services meet all funder payer regulatory and Joint Commission
accreditation requirements; maintain audit-ready clinical records.
Lead clinical record reviews coding and documentation audits and continuous quality
improvement initiatives.
Oversee adherence to confidentiality mandated reporting risk management and clinical
safety protocols.
Analyze clinical and operational data to evaluate outcomes identify trends and inform
program design.
Community Engagement and Partnerships
Build and sustain relationships with referral partners school districts hospitals payers
and community organizations across the service area.
Represent KYC at community meetings and partnership forums; advance integrated
accessible behavioral health care.

Qualifications
Education and Experience
Masters degree in social work counseling psychology or a related clinical field required.
Minimum of five years of behavioral health experience including at least two years of
clinical supervisory or program management experience.
Demonstrated experience managing outpatient clinical operations access and
documentation/billing workflows.
Experience with community mental health crisis services or substance use treatment
strongly preferred; CCBHC experience a plus.
Licensure and Certifications
Active Illinois clinical licensure required (LCSW or LCPC); license in good standing.
Qualified to provide clinical supervision toward independent licensure preferred.
Valid drivers license reliable transportation and proof of insurance for community-based
travel.
Successful completion of background checks as required.

Knowledge Skills and Abilities
Strong clinical knowledge across mental health and substance use including assessment
levels of care crisis intervention and trauma-informed practice.
Working knowledge of behavioral health revenue cycle coding documentation standards
and payer requirements.
Proven people-management and team-development skills with the ability to coach and
retain clinical staff.

Strong organizational project-management and data-analysis skills across multiple
programs and deadlines.
Proficiency with electronic health records and reporting tools.
Excellent written and verbal communication skills.
Commitment to diversity equity inclusion and accessible person-centered care.
Bilingual (English/Spanish) skills a plus.

Work is performed primarily in an outpatient clinic and office setting with periodic local travel
across the service area. The role may require occasional evening hours to support client
access. The position involves prolonged periods of computer and electronic health record use.