Assistant Director of Data Systems & Solutions

The Assistant Director of Data Systems and Solutions will oversee the organizations core data systems and processes including Salesforce Azure SQL databases data integrations reporting infrastructure and emerging technology initiatives. This role will serve as the organizations lead Salesforce Administrator and will partner with program and operational teams to ensure systems effectively support service delivery reporting and decision-making.

The Assistant Director will help translate business and program needs into practical technology solutions manage system enhancements support data quality initiatives and coordinate technical projects across departments. They will also provide support and guidance for related systems used throughout the organization including school information systems electronic medical records and other program-specific platforms. Working closely with staff and stakeholders the Assistant Director will help improve workflows implement technology solutions and strengthen user adoption and systems utilization.

The Assistant Director will supervise the Data Services Manager coordinate the work of external consultants and vendors and contribute to the organizations technology and data strategy. This role will serve as a key resource on data systems reporting automation and AI-related initiatives helping advance operational efficiency continuous quality improvement and data-informed decision-making across the organization.

Responsibilities

Systems Administration

• Manage and coach staff responsible for buildingmaintaining and improving program data Manager.

• Serve as the organizations lead Salesforce Administrator responsible for system configuration security user management workflow automation data quality and platform optimization.

• Serve astechnical projectmanager for core data systems bymaintainingroadmapsgatheringand prioritizing requirements defining user stories coordinating releases and ensuring solutions meet program and organizational needs.

• Serve as lead for solutions architecture systems design and implementation planningfordata systems including Salesforce SQL databases data integrations eClinicalWorks and related platforms.

• Partner with program leaders to understand service delivery needsidentifyworkflow and system improvements and translate ideas or pain points into actionable technology solutions.

• Manage external consultants and vendors for complex or special projects including scopes of work timelines deliverables quality assurance and knowledge transfer to internal staff.

• Oversee core systems administration troubleshooting documentation data governance SQL Databaseimprovements andresponsible AI initiatives in alignment with organizational values privacy expectations and service quality goals.

Reporting and Support

• Integrate data acrossplatformsincludingSQLDatabases and internal data systems; work with externalconsultants.

• Build and generate ad-hoc reports for programs and administration;Perform SQL queries for cross-programmatic reporting.

• Aidthe reportingteam inthedevelopment ofreportsand dashboardsforprogrammatic decisionmaking.

• Work with staff at all levels to support the effective use and adoption of technology solutions through training documentation and ongoing user support.

• Other functions and responsibilities as assigned by supervisor

Mandatory Requirements

• Bachelors degree in Computer Science Information Systems Data Science or a related fieldrequired; masters degree preferred.

• At leastthree years ofdemonstratedexperience managing or leading enterprise data systems CRM platforms databases or related technology products.

• Minimum one year of experience supervising staff.

• Salesforce Administrator Business Analyst or related certification.

• Experience with Azure Microsoft SQL Server datawarehousesand data lakes ETL processes and/or API integrations.

• Excellent communication skills and experience serving in a product owner business analyst systems lead or comparable role that requires translating business needs into technical requirements.

• Strong working knowledge of Salesforce administration configuration reporting user permissions data models and workflow automation.

• Ability to understand and guide technical development including database design SQL integrations automation data quality processes and technical troubleshooting.

• Experience managing consultants vendors or cross-functional technical project teams including scopes of work timelines deliverables and quality assurance.

• Experience partnering directly with program teams or operational leaders to assess needs improve workflows support implementation and strengthen adoption of technology or data systems.

• Experience supporting data privacy data governance documentation and responsible use of data and technology.

• Experience creating training materials technical documentation data dictionaries workflows and governance procedures.

Recommended Requirements

• Experience with AI-enabled tools automation predictive analytics natural language tools orresponsibleAI implementation in a nonprofit education health human services or public-sector setting.

• Experience building or supporting dashboards reporting tools performance management systems or program evaluation infrastructure.

• Familiarity with Agile Scrumtechnicalproject management or change management practices.

• Experiencefacilitatingcross-functional planning sessions program design discussionsimplementationworkgroups or communities of practice related to data technology AI or service delivery improvement.

• Experience working in youth development workforce development education health legal services housing or other direct-service environments.