Assistant Director for Campus Visits

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Position Details

Position Title:
Assistant Director for Campus Visits

Position Type:
Staff

Location:
Moorhead

Employment Type:
Hourly Non-Exempt

Benefit Eligible:
Yes

General Employment Period:
January - December

General Work Schedule (days of week):
Monday - Friday

General shift hours:
8:00 am - 4:30 pm

Job Summary:

Position Summary
The Assistant Director for Campus Visits serves as a key member of the campus visit team and plays an essential role in creating thriving innovative and dynamic campus visit experiences for prospective students and their families. Grounded in the philosophy of radical hospitality this position focuses on cultivating welcoming personalized and meaningful interactions that meet and exceed visitor expectations with warmth openness and authenticity.

Reporting to the Associate Director for Campus Visit Programs the Assistant Director for Campus Visits is responsible for the coordination implementation and day-to-day management of campus visit operations and recruitment events. This includes overseeing the planning and execution of important visit programs such as preview days scholarship events junior visit days and Saturday visits while ensuring a seamless and high-quality visitor experience throughout the role exercises significant discretion and independent decision-making in the planning and execution of visit events and uses reporting and data analysis to foster a culture of continuous improvement in the campus visit experience at Concordia.

The Assistant Director works collaboratively with campus partners faculty coaches staff alumni and student leaders to coordinate logistics communication and participation in campus visit programming. The role requires strong organizational skills attention to detail adaptability and the ability to effectively engage with diverse populations and constituencies.
Alongside the Associate Director the Assistant Director for Campus Visits plays a vital role in the leadership development and supervision of student ambassadors with a focus on cultivating student leadership professionalism and meaningful engagement in the recruitment process. Responsibilities include hiring onboarding training mentoring scheduling and supporting student ambassadors to ensure campus tours and visitor interactions are thoughtful engaging and informative. The Assistant Director fosters a culture of hospitality accountability collaboration and leadership while empowering ambassadors to serve as authentic representatives of the institution and active contributors to the visitor experience. This role also facilitates ongoing training and professional development opportunities communicates program updates and creates space for ambassador feedback growth and peer mentorship.

The ideal candidate is reliable collaborative detail-oriented and energized by creating exceptional experiences for prospective students and guests. While most campus visit programming occurs during regular business hours this position requires occasional evening and weekend responsibilities to support recruitment and scholarship events and maximize visitor participation. The Assistant Director may also assist with additional recruitment and enrollment initiatives as assigned.

What Youll Do

1. Support the mission and vision of Concordia College and demonstrate the core competencies established for this position.
2. Collaborate with the Associate Director for Campus Visit Programs Campus Visit Specialist Admission Interns and other admission staff to create a culture of exceptional customer service and radical hospitality for prospective students families alumni community stakeholders and campus partners. Develop and maintain collaborative and strategic relationships across campus to support the successful execution of campus visit experiences and recruitment initiatives. 10%
3. Coordinate and execute campus visit and recruitment programs including but not limited to preview days scholarship events junior visit days yield events and group visit experiences. Manage event logistics communication and implementation to ensure high-quality visitor experiences aligned with enrollment significant discretion in the development and implementation of campus visit and analyze campus visit data and make recommendations for ongoing improvement and innovation. 40%
4. Serve as a leader within the student ambassador program by supporting the recruitment hiring onboarding training scheduling mentorship and ongoing development of student ambassadors. Foster a culture of professionalism hospitality storytelling accountability and student leadership to ensure engaging and authentic campus tour experiences. Model expectations for visitor engagement and represent the Admission Office through direct interaction with prospective students and families including conducting campus tours as needed. 30%
5. Support campus visit operations through management of Slate functionalities related to event registration communication surveys visitor tracking and reporting. Assist with maintaining accurate visit data and provide operational support for campus visit systems and processes. Serve as backup support to the Campus Visit Specialist as needed. 10%
6. Support campus visit programming by managing Slate functionalities for campus visit event registration reporting surveying and communications. Serve as back up to Campus Visit Specialist - 10%
7. Communicate effectively with prospective students and families through a variety of channels to provide information answer questions and support understanding of the value and experience of a Concordia education. 10%
8. Other duties as assigned.

Education/Experience:
Required:
- Bachelors degree
- Four or more years of experience in a professional setting

Preferred:
-Prior experience in admissions setting or a relevant field such as event planning corporate events management customer service or education
-Basic understanding of higher education
-Experience working with Slate or other CRMs
-Experience working with diverse student populations
-Demonstrated ability to develop effective working relationships with faculty staff community-based organizations schools and prospective students and families

Skills and Abilities:
-Extraordinary interpersonal skills; must be able to effectively communicate with a wide range of populations throughout the day including faculty and staff traditional and nontraditional students families school staff and administrators and business and community leaders
-Experience working in a professional setting with demonstrated ability to manage a high volume of competing tasks simultaneously
-Detail and goal oriented
-Sensitivity to working in a multicultural setting
-Sensitivity to students their potential and needs
-An entrepreneurial spirit and commitment to continuous improvement
-A demonstrated commitment to exceptional customer service and an ability to foster a culture dedicated to radical hospitality
-A willingness to assist with other tasks as assigned as part of an admissions team devoted to enrolling students at Concordia College
-A sense of humor and ability to pivot through challenges

• Health Insurance
• Health Savings Account
• Flexible Spending Account
• Vision Insurance
• Dental Insurance
• Preventative Chiropractic Program
• Retirement Plan
• Long-Term Disability Insurance (full-time only)
• Life Insurance (full-time only)
• 13 Paid holidays including the time off between Christmas and New Years
• MN Paid Family and Medical Leave
• Up to 100% tuition with discounts and scholarships for yourself and dependents at Concordia College and Concordia Language Villages
• Up to 50% tuition discount for dependents with Oak Grove Lutheran Schools
• Up to 100% tuition discounts for dependents with participating partners: CIC-TEP ELCA schools and Tuition Exchange Inc.
• Extras: access to athletic facilities library fitness classes athletic events theatre events purchase dining on campus free MATbus rides
• Salary 40750.00 - 50000.00USDAnnual Salary

The final salary will be determined based on factors such as education experience skills certifications and alignment with the positions requirements. Other considerations may include internal equity and market conditions.

Employment Contingencies:
Background Check

Special Instructions to Applicants:

Documents Needed to Apply

• Required Documents
  • Resume/Curriculum Vitae
  • Cover Letter
  • List of References: Contact information for at least three professional references (name title organization email and phone number)
• Optional Documents
  
  • Licensure
  • Certification
  • Training
  • Other

Nondiscrimination Statement

Concordia College does not discriminate against any employee or applicant for employment on the basis of race color creed sex religion national origin age veteran status disability genetic information sexual orientation gender identity marital status familial status public assistance status membership or activity in a local human rights commission or any other legally protected status. The College is committed to providing equal opportunity in employment and fostering an inclusive and respectful environment for all. Reasonable accommodations are available to qualified individuals with disabilities throughout the recruitment process.

Inquiries regarding this policy may be directed to the Office of Human Resources Concordia College 901 8th Street South Moorhead MN 56562 .

Required Experience:

Director