Assistant Customer Service Representative

COMPANY OVERVIEW

Artisan Design Group (ADG) a Lowes company is a leading national provider of interior finishings

solutions for homebuilders and property management clients. ADG delivers end to end design

procurement and installation services for flooring cabinets countertops and a growing portfolio of

interior products.

Founded in 2016 ADG has grown by uniting respected regional operators across the country.

Following its 2025 acquisition by Lowes Companies Inc. the company continues to operate as ADG

while benefiting from the scale resources and brand strength of one of the most trusted names in

home improvement. Together they are expanding their capabilities in a highly fragmented market

while remaining committed to craftsmanship service and local expertise. that make their teams

valued partners nationwide.

JOB SUMMARY
The Assistant Customer Service Representative supports the Customer Service team by maintaining accurate scheduling completing critical data entry tasks and assisting with administrative functions that ensure smooth day-to-day operations. This role plays a key part in supporting warranty and service execution for residential and multi-family interior surfaces projects.

The Assistant Customer Service Representative works closely with Customer Service Representatives internal operations personnel field teams and trade partners to ensure information is accurate up to date and properly communicated. This is a fast-paced detail-driven position that requires adaptability strong organizational skills and a team-first mindset.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain and update the Customer Service schedule with a high level of accuracy and timeliness.
• Perform data entry tasks related to service requests work orders internal tracking systems and reports.
• Provide administrative support for Customer Service operations and departmental initiatives.
• Assist in covering CSR responsibilities during absences ensuring continuity of communication and service.
• Review and interpret work orders from trade partners and route or respond appropriately.
• Help ensure all documentation is complete accurate and aligned with company standards.

EDUCATION EXPERIENCE & QUALIFICATIONS

• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced changing environment
• Effective written and verbal communication skills
• Proficiency in Microsoft Office (Outlook Excel Word)
• General computer proficiency and ability to learn internal systems
• Basic math and problem-solving skills
• Strong work ethic reliability and consistent attendance
• Ability to work collaboratively and take direction while maintaining a positive attitude
• Experience in the interior surfaces or construction industry is a plus but not required
• Ability to read analyze and interpret work orders procedures and customer communications in English
• Ability to communicate clearly and professionally in both written and verbal formats

PHYSICAL DEMANDS

• The employee is regularly required to sit for extended periods use a computer (typing and mouse) and communicate via phone and email. Occasional standing walking and reaching may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT

• This position is based in an in-office shared workspace environment with frequent interaction among team members. The role requires consistent communication with internal teams field personnel and trade partners. High volumes of emails and phone communication are typical and timely responses are expected.

OUR BENEFITS

• Health Insurance (Medical Prescription Dental and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race

color religious creed sex gender age ancestry national origin mental or physical disability or

medical condition sexual orientation gender identity or expression marital status military or veteran

status genetic information or any other category protected under federal state or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring

equal opportunity to apply and compete for jobs. If you need any assistance at any point in the

application or hiring process due to a disability and you need an accommodation please email

Please do not use this email address for any other questions. Only

inquiries regarding accommodations will be addressed