Assistant Branch Manager Alcoa Branch
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Job Summary
Our Mission is to help Members grow financially.
Our Vision is to be Members First Choice for all Financial Services.
We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.
Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums competitive pay and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.
Submit your application to us today and let us be the First Choice for your new career journey!
About Us:
Knoxville TVA Employees Credit Union is a not-for-profit Member-owned and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles mortgages personal loans and credit cards.
Benefits:
- Employer-paid health and dental insurance monthly premiums
- Accrual of PTO Leave
- Employer-matched 401k 50% match up to 6% of employee contributions
- Employer-paid Group Life Insurance and Long-Term Disability benefits
- Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
- Paid Holidays and Paid Training
- Potential pay increases through additional training opportunities
- Opportunity to earn incentive pay
- The ability to help serve your local community through our mindset of People Helping People!
PRIMARY RESPONSIBILITIES:
Assume responsibility for the effective and professional performance of member service functions.
Present and explain Credit Union services and products to members and assist in meeting members financial needs. Open and close accounts.
Answer questions and solve problems for members by listening to problems collecting data securing answers and reporting results to the inquiring party.
Keep members informed of Credit Union services and policies including types of available accounts interest and dividend rates payroll deduction options and other related services.
Maintain and project the Credit Unions professional reputation. Maintain privacy of member account information.
Actively cross-sell Credit Union products and services.
Welcome all members with a pleasant verbal greeting smile and handshake. Provide members with efficient transaction processing being sure to call the member by name and provide a pleasant closing while walking member out of the office.
Assume responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
Assist team members whenever possible.
Keep supervisor informed of area activities and of any significant problems or concerns.
Complete required reports and record accurately and promptly.
Attend meetings as required.
Work as a team with other team members to reach set goals. Hold each employee accountable for contributing to the overall goals of their department or branch. Manager goals will be set at the first of each goal year.
Maintain good working relationships and coordination with area personnel and with Credit Union management. Provide assistance to other branch/department staff as needed.
Work at other branches when needed.
Assist with guiding and managing the branch including scheduling adequate staff to ensure efficient branch operation conducting performance reviews coaching employees and providing additional training as needed.
Assist in maintaining a highly motivated well-trained staff maintaining effective employee relations.
Assist with implementing and monitoring the budget for the branch.
Assist in evaluating the job performance of the branch staff to ensure quality of work and service to the members.
Assist with monitoring branch activity including transactions volume errors loan volume sales and new accounts.
Ensure staff receives on-going training on security and robbery procedures.
Conduct loan interviews. Process and approve loans.
Work the teller line on a consistent and regular basis.
Visit employee groups each month.
Maintain involvement in local community events.
Create and maintain a cross-selling environment within the branch.
Follow all Credit Union policies procedures and regulations.
Represent the Credit Union in a professional manner (appearance behavior and performance).
Maintain regular and predictable attendance.
Follow all Credit Union policies procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
EDUCATION/CERTIFICATION:
High school diploma or equivalent. Valid drivers license.
Required Experience:
Manager
About Company
KTVAECU® is your trusted local credit union for checking and savings accounts, auto loans, mortgages, credit cards, and more in East Tennessee. Our mission is to help you grow financially.
