Armed Guard Salem

ARMED GUARD - RETAIL LOCATION - CURRENT LICENSE PREFERRED

Location: Multiple Locations in the Portland Metro (Multnomah Washigton and Clackamas Counties) Salem Eugene

Company: Pac-Tac Protective Solutions (PTPS)

Job Type: Full-Time Part-Time On-Call (Denote in application which you are interested in)

DAY SHIFT/SWING SHIFT Preference given to applicants willing to work any shift including Graveyard Shifts

Pay: $22.00 $27.00 per hour depending on qualifications and assignment

Employer provided uniforms and Equipment Must be able to provide own firearm and lease to company (Approved list of firearms - Strict)

Position Summary
Provide a safe and welcoming environment for customers associates and visitors while protecting company assets. Serve as a visible security presence focused on customer service conflict resolution de-escalation and incident prevention. Use sound judgment and professionalism to resolve situations without physical interaction.

Key Responsibilities

• Deliver exceptional customer service while maintaining a professional security appearance.
• Engage with customers and employees in a friendly approachable manner.
• Utilize verbal de-escalation techniques to resolve conflicts and disruptive behavior.
• Assist customers with directions store information and general inquiries.
• Monitor store activity to identify and deter theft fraud safety hazards and policy violations.
• Conduct interior and exterior patrols of the store and parking areas.
• Respond to emergencies disturbances and security incidents while prioritizing the safety of all parties.
• Prepare accurate incident activity and investigative reports.
• Coordinate with store management law enforcement and emergency responders when necessary.
• Enforce company policies and procedures with professionalism and respect.
• Maintain firearm proficiency licensing and training standards in compliance with state regulations.
• 8-9 Hour Shifts standing/walking required

Preferred Qualifications

• Previous armed security military law enforcement or retail loss prevention experience.
• Strong customer service and interpersonal communication skills.
• Proven ability to remain calm and professional during high-stress situations.
• Training in conflict resolution crisis intervention and de-escalation techniques.
• Strong observational and report-writing abilities.

Core Competencies

• Customer Service Excellence
• De-escalation & Conflict Resolution
• Situational Awareness
• Professional Judgment
• Problem Solving
• Communication Skills
• Team Collaboration
• Asset Protection
• Emergency Response