Area Quality Assurance Manager

A preferred internal candidate has been identified. All qualified candidates will be considered for this role and future opportunities.

The Area QA Manager role has a national salary range of $85000- $150000.

DHL Supply Chain offers multiple benefits including Medical Dental Vision Prescription Discounted Stock Purchase General Bonus Plan and a generous PTO policy.

Are you looking for a challenging and rewarding opportunity in a fast-paced environment Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers

Job Description

Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites. Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the site(s). Proactive liaison with customer for quality assurance across site(s). Leads a defined group of Quality Assurance resources and key initiatives disseminating regulatory and corporate policy changes. Develops and implements policy and procedures for sites under their responsibility. Develop manage and oversee site quality managers/coordinators. Leads global and cross-sector QA initiatives. Develops and implements processes for regulated hardware equipment and software systems (validated as applicable).

• Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site including management review CAPA management internal quality audits quality self-assessments change control document control and standard operating procedures/work instructions
• Oversee the licenses permits and registrations process
• Manages the validation process (as applicable) at a sector or network level and associated change control processes
• Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines the contract and customer requirements; reporting the results to executive management
• Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops
• Review and provide recommendations on regulatory customer and 3rd party audits
• Review and identify trends within the quality assurance metrics for the organization
• Primary customer contact for QA related issues/initiatives as needed
• Develop distribute and maintain regular management reports. Compile executive level reports as required
• Ensure site suppliers are assessed. Coordinate prepare receive and act on audits

Required Education and Experience

• Bachelors Degree or equivalent 4 years work experience required
• 7 years of relevant experience in a regulated environment required
• 5 years of supervisory or management experience required
• Certification related to quality control (RAC Six-Sigma etc.) preferred
• People management
• Sufficient computer application experience
• Strong written and verbal communication
• Data analysis experience
• Training and facilitation skills
• Self management
• Problem solving
• Project management
• Presenting
• Report creation
• Solution execution
• Process development
• People development
• Quality program start-up experience
• Standards development
• Customer management

Our Organization is an equal opportunity employer.

Required Experience:

Manager