Area Customer Service Coordinator

Area Customer Service Coordinator
Denver CO (onsite)
3 Months (Temp to Perm)
Mon - Fri 8am - 5pm
Personal Vehicle required
Work location varies daily within Denver CO. Daily driving to assigned locations is required.

Overview

• Entry-level position supporting daily operations implementations expansions and administration of customer accounts across an assigned operational area.

• Work location varies daily within Denver CO. Daily driving to assigned locations is required.

• Responsible for providing customer support at external customer/client facilities and adapting to varying industries locations and business needs.

• May be required to support multiple locations for vacations absences training implementations service expansions or other operational needs.

• Support daily operations and all contracted services at customer accounts within the assigned geographical area.

• Provide operational support at various customer locations including mailroom operations shipping and receiving fleet management reproduction center and finishing tasks hospitality and reception services and conference room setup and support.

• Assist with new customer account implementations and service expansions.

• Assist management with process improvements procedural testing validation and compliance with operational best practices.

• Assist with onboarding new team members and cross-training peers.

• Develop maintain and review Site Procedure Guides for accuracy and compliance.

• Share best practices throughout the assigned geographical area.

• Maintain knowledge of all contracted services within assigned customer accounts and support job scheduling.

• Perform daily visual inspections of site services and customer safety compliance.

• Provide feedback regarding the site experience through surveys or other required methods to improve customer experience.

• Cover onsite resources including site management during absences and vacations.

• Travel to and from various customer accounts and provide execute and support required services.

• Create and maintain a customer-focused environment.

• Support customer satisfaction by engaging end-user feedback.

• Respond promptly and effectively to customer and end-user communications.

• Escalate customer issues to management and support resolution through completion.

• Collect data and support the completion of Monthly Operations Reviews using required tools and methods.

• Maintain and accurately submit monthly expenses in a timely manner using proper coding requirements.

• Report to alternate locations when required including locations that may require additional walking driving transportation or commute time.

• Perform other duties as assigned.

• High school diploma plus 12 months of related work experience required.

• Post-high-school education is encouraged and preferred.

• Professional energetic organized adaptable and eager to learn.

• Strong customer service communication note-taking and interpersonal skills.

• Ability to work effectively in a team environment and maintain positive productive relationships with coworkers.

• Ability to adapt to changing situations with flexibility high motivation and a sense of urgency.

• Basic math skills and sound judgment for making justifiable decisions and solving problems.

• Ability to perform repetitive work and continuously execute different tasks according to established procedures sequence or pace while maintaining quality and output standards.

• Ability to understand written and verbal customer instructions and effectively communicate them to site resources.

• Ability to resolve customer-related issues and troubleshoot and coordinate problem resolution.

• Working knowledge of account services to facilitate job scheduling.

• Intermediate skill level with common software applications Microsoft applications computers file and folder management and navigating network production folders.

• Frequent local car travel and reliable personal transportation required.

• May require a valid violation-free drivers license and minimum levels of auto insurance coverage.

• Must be able to cover multiple locations in one day and accounts approximately 40-50 miles away when business needs require.

• Use of customer or company vehicles is not permitted.

• Ability to lift and move items up to 50 lbs.; assistance is available for heavier items.

• Ability to stand walk bend reach stretch climb and perform similar activities for extended periods.

• Ability to push or pull machines on wheels weighing up to 400 lbs. when required for repairs.

• Walking between buildings may be necessary.

• Moderate dexterity required including use of calculators keyboards and hand tools with appropriate eye/hand coordination.

• Close vision is required.

• Ability to work in an office or warehouse environment with adequate lighting and ventilation and normal temperature and noise levels.

• Work assignments may require interpreting comprehending and applying complex materials data and instructions and preparing providing and conveying diversified information.

• Working conditions may regularly expose employees to conditions that could result in minor cuts.

• Schedule flexibility required. Most assignments are Monday-Friday 8:00 AM-5:00 PM but some locations may open as early as 6:00 AM close at 7:00 PM or later operate on weekends or have varying schedules.

• Parking may not be free at all locations; reimbursement is available when applicable.