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Archive Production Support Engineer Hybrid

Simple Solutions

Job Location:

Atlanta, GA - USA

Monthly Salary: Not provided by the employer

Experience Required: 10years

Posted: 14 October 2026 (5 hours ago)

Application Deadline: 11 January 2027

Vacancies: 1 Vacancy

Job Summary

Archive Production Support Engineer - Hybrid - Alpharetta GA & Montreal (first preference)

6 Months

Hybrid - 3 days a week

We are looking for Linux-heavy support engineer (7 years) with Python/shell scripting ServiceNow/ITIL and monitoring tools experience supporting regulated mission-critical systems.

Core requirements

Strong Linux/Unix administration and troubleshooting
Python scripting and automation experience
Shell scripting knowledge
Understanding of servers storage networking and infrastructure dependencies
Experience supporting production environments and resolving incidents
Ability to understand system architecture and work independently
Interest in using AI tools to improve automation and operational efficiency

Key flexibility points

Not a developer role: Candidates dont need to be hands-on software developers. Someone who knows the environment and can use scripting and AI tools to automate processes will add significant value.
Python vs. shell: Python is preferred but strong shell-based automation will also be considered.
Experience: The spec says 7 years but that isnt a hard requirement. Candidates with 56 years and the right technical depth are welcome.
Storage: No specific vendor or platform required. Candidates should understand core concepts (SAN NAS WORM) and how storage integrates with servers and applications.
Industry: Financial services experience is not required. Background in compliance archiving records management WORM storage or retention schedules is a plus not a prerequisite. Were prioritizing strong infrastructure fundamentals so candidates from other
industries are encouraged.

Responsibilities

Support production systems and resolve incidents
Troubleshoot infrastructure and application issues
Maintain system stability and availability
Participate in on-call rotations
Build scripts and automation to improve efficiency
Identify opportunities to use AI tools to reduce manual effort The on-prem environment has plenty of room to improve processes so proactive problem-solvers will find opportunities to contribute well beyond day-to-day support.

On-call and weekends

24/7 support is required for this business-critical platform.
The team currently has three dedicated resources and plans to add two more. Once at five weekend on-call will rotate roughly one weekend per month per person.
Weekend work is typically incident-driven not scheduled.
There is no formal comp-time policy. The manager handles it case by case. After a major weekend outage (e.g. 510 hours) time off during the week is typically flexible. Minor issues (30 minutes) generally dont earn additional time off.
The team is flexible and doesnt micromanage daily schedules. Team and interview process
The role sits on a small dedicated support squad within a larger engineering organization (roughly 78 people).
The direct manager is based in Montreal.
The managers team conducts initial interviews. The hiring manager conducts the final technical interview and assessment. Ideal background: Linux/Unix infrastructure and production support with knowledge of servers storage networking and automation.

Responsibilities

What Youll Do

Support and troubleshoot mission-critical applications and infrastructure
Manage change incident and problem processes using ticketing systems such as ServiceNow following ITIL practices
Work in Linux environments using Python/shell scripting and job scheduling tools such as Autosys
Improve and evolve the archive process including documentation best practices tracking and scoping

What Youll Bring

7 years of experience in Linux environments especially file systems
Good understanding of networking storage technologies (WORM) and infrastructure
Strong analytical and application troubleshooting skills
Very good Python and shell scripting and programming skills
Experience with relational databases and SQL (e.g. IBM DB2)
Experience with ServiceNow Jira and Confluence
Experience with change incident and problem management
Experience with SDLC and code review
Monitoring and troubleshooting experience with tools such as Grafana Prometheus Loki and Splunk
Strong organizational communication and interpersonal skills; detail-oriented with initiative and good judgment
Ability to work independently and handle sensitive confidential information

Nice to Have

Experience with record archive document management or report delivery systems
Exceptional written and verbal communication skills
Solid ITIL knowledge with experience implementing and following ITIL guidelines
Experience with cloud-based platforms
Experience working with regulatory compliance or litigation groups
Vendor management experience including working with vendor operations teams

Required Skills:

Production Support Engineer Linux/Unix (On-Prem 24/7 Environment) Were searching for an experienced Level 3 (L3) production support engineer who can quickly learn system architecture troubleshoot complex issues keep the platform stable and find ways to automate operational work. Core requirements Strong Linux/Unix administration and troubleshooting Python scripting and automation experience Shell scripting knowledge Understanding of servers storage networking and infrastructure dependencies Experience supporting production environments and resolving incidents Ability to understand system architecture and work independently Interest in using AI tools to improve automation and operational efficiency

Required Education:

bachelors

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