AR & Collections Specialist

Are you a problem-solver who enjoys working with both customers & financial information Do you enjoy digging into account details explaining complex information clearly and finding solutions that work for both the customer and the business

IdeaTek is looking for an Accounts Receivable & Collections Specialist to support both accounts receivable and customer collections. This isnt a traditional accounting role focused solely on debits and credits. Youll spend a significant portion of your time working directly with customers to resolve billing questions collect past-due balances establish payment arrangements and navigate more complex account situations.

Youll be an important connection between accounting and our customer-facing teams helping customers navigate billing and payment needs while supporting positive outcomes for both the customer and the business.

A Day in the Life

Your day will be a mix of customer conversations account research and behind-the-scenes AR work. You may start by reviewing past-due accounts and making outbound calls then dig into a customers account to explain a promotion or discount establish a payment arrangement or help resolve a complex billing question escalated by Customer Service.

Throughout the day youll post payments review AR reports for accuracy coordinate collection activity and determine the appropriate next steps for accounts requiring follow-up. Youll also look for ways technology and better processes can make the work more efficient.

What Youll Do

Key responsibilities include:

• Help manage collection activity for past-due accounts through outbound calls customer communications payment arrangements and other appropriate collection efforts.
• Serve as an escalation point for complex billing questions helping customers understand invoices payments promotions discounts and account balances while identifying opportunities to retain customers.
• Help manage delinquent accounts through appropriate next steps including payment arrangements service suspension bad debt review write-offs and coordination with external collection partners in accordance with company policy and US GAAP.
• Support day-to-day accounts receivable activities including posting payments and monitoring AR reports for payment discount and account accuracy.
• Serve as a knowledgeable resource for IdeaTeks accounts receivable and billing systems troubleshooting issues and supporting related reporting needs.
• Identify and implement process and technology improvements that increase efficiency accuracy and consistency across AR and collections activities.
• Document processes and develop standard operating procedures that support Accounting team operations.
• Support audits government compliance reporting and other Accounting initiatives through data gathering analysis and cross-functional collaboration.

What Were Looking For

To be considered for this role youll need the following required qualifications:

• 2 years of experience in collections accounts receivable accounting billing or a related role.
• Proficiency with Microsoft Office and/or Google Workspace programs.
• Strong technical aptitude with the ability to quickly learn billing accounting and customer management systems.
• Experience working directly with customers to resolve billing payment collections or other account-related concerns.
• Ability to navigate sensitive or complex customer conversations with empathy and professionalism while supporting customer retention company policies and business needs.
• Strong analytical and critical-thinking skills with the ability to research account discrepancies and determine appropriate solutions.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage a high volume of work and competing priorities.

What Will Help You Stand Out

Preferred Qualifications:

• Associate degree or higher in Accounting Finance Business
• Experience with billing platforms.
• Experience working within telecommunications technology or another subscription-based service organization.
• Experience identifying or implementing technology and automation solutions that improve accounting or collections processes.

Desired Attributes

Beyond the qualifications these attributes are what make someone a great fit for our team:

• Customer-Minded You can show empathy and look for solutions while still holding customers accountable to their commitments.
• Resilient You approach challenging situations with professionalism maintain composure and stay focused on finding productive solutions.
• Problem-Solver You dig into the details ask the right questions and use sound judgment to determine the best path forward.
• Detail-Oriented You understand that accuracy matters when youre working with customer accounts and financial information.
• Adaptable You can shift priorities manage a fast-moving workload and recognize what needs your attention first.
• Efficiency-Minded You look beyond how something has always been done and identify ways technology and better processes can improve the work.

Why Join IdeaTek

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast reliable internet to underserved communities. Were a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek we value our employees and foster a culture of collaboration growth and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay bonus potential
• Medical dental vision life and 401(k) with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results effort and integrity

Our Core Values

• We are Trustworthy We build confidence through transparency follow-through and dependability.
• We count on Big Thinkers We dont just imagine the futurewe create it with bold actionable ideas.
• We have a Resilient Spirit We embrace challenges bounce back from setbacks and keep striving for more.
• We stand on Belief We believe everyone deserves access to technology that helps them learn grow and thrive.
• We foster Connectedness Our work goes beyond broadbandwe build real connections within our team and our communities.
• We drive Innovation Were always looking for ways to improve and redefine whats possible.

Ready to Apply

If youre ready to combine your financial skills problem-solving mindset and ability to navigate meaningful customer conversations wed love to hear from you. Apply today!

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.