Applications Systems Analyst Intermediate Sooner Card

Position Introduction:

The Applications Systems Analyst Intermediate - Sooner Card is responsible for helping to drive the implementation of the next generation of transaction services at the University of Oklahoma. They are also accountable for the installation configuration maintenance and ongoing support of the universitys Illumia Cloud POS platform and related infrastructure with a primary focus on point-of-sale operations. This includes supporting the overall POS ecosystem through technical troubleshooting infrastructure coordination hardware and software support and training and assisting staff to ensure efficient and reliable system performance. Additionally helps to determine through research and experimentation the strategic direction of the card system and related technologies for the purposes of providing a more positive experience for university students faculty staff and other stakeholders.

Duties will include but will not be limited to:

Designing and implementing plans for new services and system expansion; Consults with management to determine goals and objectives and design applications; Identifies current operating procedures problems and requirements; Installing and configuring hardware peripherals services settings accordance with standards and project/operational requirements; Developing and maintaining installation and configuration procedures;Maintaining system standards; Researching and implementing systems administration solutions that take advantage of automation and make operations more efficient; Identifying customer needs for equipment in new and pre-existing installations; Troubleshooting and resolving adverse behavior of card system devices; Creating changing and deleting user accounts per request; Performing preventative and proactive maintenance and performance tuning on card system and related infrastructure; Providing Tier III support per request from various constituencies; investigating and troubleshooting issues; Providing service to walk-up card office customers as necessary; Coordinating with OU Information Technology and 3rd party support for the installation and upgrading of the card system and related infrastructure as necessary; Performing administrator on-call duties as necessary; POS hardware and software support; Network troubleshooting and connectivity support; Basic server administration and support; Technical troubleshooting across multiple systems that support the card and POS environment; Training and ongoing support for Food Services staff on POS system functionality procedures and best practices; Other duties as assigned.

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Required Education and Experience:

• Bachelors degree in engineering or computer related field.
• 48 months experience in IT operations support or application administration/support.

Equivalency/Substitution: Will accept 48 months experience in IT operations/support or app administration in lieu of degree.

Required Certifications and Licenses:

• None

Department Preferences:

• Previous professional experience with electronic access control security or campus identification card systems.
• Previous professional experience in higher education.
• Previous professional experience in Point of Sale systems server administration and support knowledge client training experience