Applications Support Analyst
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Job Summary
As a Technical Associate of Processing youll support operations teams in using the 1040SCAN Review Wizard for processing help resolve production issues and ensure smooth daily workflows.
The Technical Associate of Processing provides essential technical support for1040 SCAN Verify Review Wizardand related verification workflows by monitoring application performance investigating and resolving production issues supporting users and escalating technical problems as needed. The role helps maintain operational continuity reduce production delays and ensure timely issue resolution during daily processing activities.
About the Role
In this opportunity asTechnical Associate of Processingyou will:
Proactively monitor1040SCAN Review Wizardand related production/nonproduction environments to identify performance issues user-reported problems and processing risks.
Analyze customer and application issues assess scope of impact conduct basic root-cause analysis and correlate related system or workflow problems.
Mitigate customer and production impact by applying documented solutions executing approved workarounds and implementing binder-level or workflow corrections when applicable.
Document track and provide status updates for issues customer problems projects and technical cases through approved tools.
Engage cross-functional teams as appropriate and escalate unresolved recurring or higher-impact issues to responsible teams.
Advise and train users on application functionality proper operation known constraints and corrective actions for user errors.
Supportprojectsof varyingscopeand complexity that requiretechnical expertise; participate in planning sessions follow defined standards and help prepare project/customer updates.
Regularly communicate progress share knowledge with the team and support continuous improvement of processing and verification workflows.
About You
Yourea fit for the role ofTechnical Associate of Processingif you have the following required qualifications:
Strong analytical troubleshooting and communication skills with the ability to work within defined standards and documented procedures.
Ability to manage multiple sometimes competing priorities in a time-sensitive production environment.
Working knowledgeof1040SCANReviewWizardandverification workflows.
Experience with issue-tracking or support tools such as JIRA Azure DevOps Zendesk GSI or similar platforms.
Clear written and verbal communication skills for documenting issues explaining findings and coordinating with cross-functional teams.
Ability to collaborate withteamsacross different time zones includingservice centersengineering and supportteams.
Willingness and ability to work additional hours including weekends as business needs require.
Additionalpreferred qualifications include:
Knowledge of tax forms tax data population and related verification processes.
Experience working with databases to research validate or troubleshoot processing-related data.
Working knowledge of SQL including the ability to run queries to support investigation and issue resolution.
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Whats in it For You
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities including veterans with disabilities and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process you may contact our Human Resources Department at. Disability accommodations in the recruiting process may include things like a sign language interpreter making interview rooms accessible providing assistive technology or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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About Company
Thomson Reuters delivers technology with purpose — empowering professionals to make faster decisions, gain sharper insights, and deliver greater impact.
