Applications Engineer II, Business Applications

University Operations:

The University Operations at UCF is dedicated to fostering a conducive educational environment for our faculty staff students and the broader community. We are committed to excellence providing unparalleled expertise and maintaining a world-class standard in service.

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The Opportunity:

University Operations is seeking to hire an Applications Engineer II (Business Applications). This role is responsible for the administration automation integration and lifecycle management of centrally supported business applications. Working under general supervision this position helps ensure application services are reliable efficient and scalable by standardizing operational processes developing integrations and automations supporting upgrades and enhancements and resolving application issues. The role collaborates with business partners Data Platforms and technical teams to deliver secure and sustainable application services.

Classification title: Applications Programmer II

Responsibilities:

Business Application Administration & Support:

• Administer configure and support a portfolio of enterprise business applications.
• Manage user access security roles scheduled jobs and application health monitoring.
• Implement approved changes in accordance with ITIL and change management practices.

Automation & Operational Engineering:

• Design and maintain automations for routine operational processes such as account provisioning data transfers scheduled jobs and maintenance activities.
• Implement monitoring and alerting to improve reliability and reduce manual work.
• Develop and maintain operational documentation and runbooks.

System Integration & Data Exchange:

• Develop test and maintain application integrations APIs data exchanges scripts and reports.
• Support data movement between business applications and university systems.
• Follow established coding standards security practices and code review processes.

Lifecycle Management & Platform Sustainability:

• Support application upgrades patches environment refreshes testing deployments and rollback activities.
• Assist with onboarding new applications into the supported portfolio.
• Identify technical debt and platform improvement opportunities.

Technical Support & Problem Management:

• Resolve escalated incidents and service requests through ServiceNow.
• Perform root cause analysis and implement long-term solutions to prevent recurring issues.
• Provide technical guidance on application capabilities and support options.

Operational Excellence:

• Develop and maintain standard configurations knowledge articles templates and support documentation.
• Recommend service improvements based on operational metrics trends and business needs.
• Contribute to continuous improvement initiatives that enhance service quality and scalability.

Professional Development:

• Maintain expertise in application administration automation integration technologies and AI-assisted tools.
• Participate in cross-training efforts and knowledge sharing across the team.

Minimum Qualifications:

Bachelors degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience administering enterprise business applications in a higher education public sector or large organizational environment.
• Experience developing and supporting APIs application integrations and data exchanges.
• Experience with automation tools scripting languages and workflow automation.
• Experience with ServiceNow ITIL practices and change management processes.
• Experience supporting application upgrades testing deployments and lifecycle management activities.
• Knowledge of monitoring alerting and operational support best practices.
• Experience creating technical documentation runbooks and knowledge base articles.
• Strong analytical problem-solving and customer service skills.

Special Instructions to the Applicants:

• The anticipated salary range for this position is $56030-$74940. The final salary will be determined based on the candidates qualifications experience and internal equity considerations.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.
• Position requires a valid Class E drivers license. This position may involve driving to various locations on and off campus to conduct University business.
• Classification title: Applications Programmer II

Are you ready to unleash YOUR potential

As a next-generation public research university and Forbes-ranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 12 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
• Paid time off including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts including tickets to many Orlando attractions
• Education assistance
• And moreFor more benefits information view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions please email .

If an accommodation due to a disability is needed to apply for this position please email .