Applications Developer

Applications Developer

Information Technology

Office of Finance & Administration

Tsaile Campus

Duty Schedule:

8:00 am - 5:00 pm; Requires some work after hours and weekends.

Summary/Objective of Position:

Under the general supervision of the IT Operations Manager the Applications Developer accomplishes the ITDs strategic goals and objectives by planning organizing and implementing the assigned functions and projects required to operate and maintain optimal departmental activities and services; maintain confidentiality of all privileged information.

The Applications Developer is responsible for providing exceptional customer service and for working closely with the Enterprise Application Administrator on more complex issues. Use technical expertise in resolving interface problems and/or escalating problems within Jenzabar and other application vendors. The Applications Developer will communicate the appropriate resolution to the user and/or coordinate with other teams within ITD when necessary. Work closely with the other team members to research create design and implement integrations with the Jenzabar EX modules.

Description of Essential Functions of the Position

Disclaimer: This is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this list is intended to reflect the current job accurately management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

5% - Maintain records of work activities through the use of the Help Desk Request System. Troubleshoot issues and document solutions using the Helpdesk Request System.

30% - Performs development in JICS to manage the internal website MyDineCollege. Design and program web integrations with other services to automate processes for efficiency. Build and execute unit tests and integration tests.

20% - Performs day-to-day support of all applications including Jenzabar EX in any module. Research and troubleshoot user-reported issues to

provide the user with a solution using standard methods as advised by Jenzabar. Document issues and solutions in a complete concise manner for use in the internal/external knowledge base.

20% - Configure and program features and capabilities in Jenzabar based on requirements gathering and approval from module managers. Develops changes in the Test system. Assists users in performing testing and resolving any errors and issues. Under the direction of the Enterprise Applications Administrator and acceptance of users and stakeholders implements changes in production/live systems.

10% - Develops application features including presentation and business logic layers using a strong understanding of UI cross-browser compatibility general web functions and web services. Work with Web Applications and programming languages such as HTML CSS JavaScript JQuery and APIs and other tools to allow the creation of and the support of data delivery.

10% - Serve as an advanced level of support for other IT personnel for interface and integration issues. Diagnose repair and test computer and printer problems to restore functionality; Use diagnostic tools to assess or monitor computer systems and printers; Manage security options on client systems and report attacks; Troubleshoot system failures or bugs and provide solutions

5% - Assists Enterprise Applications Administrator with planning and participates in implementation and integration projects. Serves as backup to the Enterprise Applications Administrator.

Other duties as assigned.

QUALIFICATIONS

Education & Experience

Minimum:

• Proficient in the use of Windows and Macintosh operating systems network printers basic network protocols and Active Directory
• 1 year of experience with Windows or Macintosh operating systems
• 1 year of computer or printer repair

Preferred:

• Associate or Bachelors degree in a computer-related field and two years of experience or equivalency
• Demonstrated computer skills human relations and effective communication skills are A MCSE or other applicable certifications
• Note: 3 years of experience in computer support or service in lieu of the education requirement

Knowledge:

• Must be able to demonstrate skill in the use and repair of computer equipment and
• Ability to model programs to the needs of users for desired results
• Ability to communicate technical information to non-technical
• Use of help desk ticketing systems or
• Experience with imaging computers for individual workstations and expediting upgrades and patches to computers in the college

Skills:

• Communicate clearly and concisely both orally and in writing with all levels of internal and external contacts to provide clarity; gather and disseminate information and resolve issues.
• Anticipate areas of difficulty and questions to provide solutions to meet the
• Communicate professionally in person and via all media
• Ability to communicate technical Information to non-technical
• Reading interpreting and practical application of technical
• Set job priorities and meet deadlines

Abilities:

• Demonstrate excellent analytical and critical thinking skills
• Ability to train small or large groups of end
• Ability to cultivate positive working relationships with end users and co-workers using customer service
• Ability to perform under pressure and meet
• Work as a team member as well as autonomously when necessary
• Maintain confidentiality

Physical Requirements Work Environment & Travel:

• While performing the duties of this job the employee is frequently required to sit; talk or hear; use hands to finger handle feel objects tools or controls; and reach with hands and arms. The employee is regularly required to walk.
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust

Other Requirement(s):

• Oral fluency in Navajo is highly desirable but not
• Valid Drivers License
• Defensive Driving Certification

Required Experience:

IC