Application Systems Analyst III ITSM
Job Location:
Orlando, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
University Operations:
University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty staff students and the broader community. We take pride in delivering exceptional service sharing our expertise and upholding the highest standards to ensure a world-class campus experience.
Visit our website or follow us on Facebook and Instagram to learn more.
The Opportunity:
University Operations is seeking an Applications Systems Analyst III. This role serves as the technical subject matter expert for the universitys ServiceNow platform responsible for the design development administration support and continuous improvement of enterprise service management solutions. This position utilizes an AI-first and configuration-first approach leveraging low-code and no-code capabilities whenever feasible to deliver scalable maintainable and upgrade-safe solutions while developing custom applications and integrations when business needs require advanced functionality.
Responsibilities:
Service Management & Strategic Portfolio Management (SPM)
Design implement and support IT Service Management (ITSM) processes including Incident Request Change Problem and Knowledge Management aligned with ITIL best practices.
Configure and enhance Strategic Portfolio Management (SPM) solutions to support demand project portfolio and resource management processes.
Drive continuous improvement initiatives focused on process optimization automation operational efficiency and user experience.
ServiceNow Development & Platform Engineering
Design develop configure and maintain ServiceNow applications workflows forms portals workspaces and user experiences.
Utilize platform capabilities including Flow Designer Next Experience JavaScript Glide APIs HTML and CSS to deliver effective solutions.
Prioritize native low-code and no-code functionality to minimize technical debt and maximize platform sustainability.
Develop custom solutions when business requirements extend beyond standard platform capabilities.
Business Analysis & Solution Design
Collaborate with stakeholders to gather analyze and document business functional and technical requirements.
Translate business needs into scalable secure and upgrade-safe ServiceNow solutions.
Provide technical guidance and recommendations to support strategic decision-making.
Integrations CMDB & Data Governance
Design develop and maintain integrations using REST APIs IntegrationHub web services ETL processes and legacy integration methods.
Support Configuration Management Database (CMDB) and Common Service Data Model (CSDM) initiatives through service modeling data governance and data quality management.
Ensure the integrity reliability and usability of platform data and service relationships.
Platform Administration Reporting & Continuous Improvement
Monitor platform performance availability security and user adoption proactively identifying opportunities for enhancement.
Develop and maintain reports dashboards metrics and data analyses to support operational and strategic objectives.
Create advanced queries and reporting solutions using GlideRecord and SQL-based tools.
Evaluate emerging ServiceNow capabilities AI features and automation technologies to improve service delivery and operational effectiveness.
Minimum Qualifications:
Bachelors degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree; oran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6).
Preferred Qualifications:
Demonstrated experience with ServiceNow application development including Flow Designer Next Experience Workspaces Service Portals JavaScript Glide APIs REST APIs HTML and CSS.
ServiceNow certifications such as Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) or other relevant certifications.
Experience implementing and optimizing ITIL-based service management processes including Incident Request Change Problem and Knowledge Management.
Experience leveraging low-code/no-code development methodologies to deliver scalable maintainable and upgrade-safe solutions while minimizing technical debt.
Knowledge of ServiceNow CMDB and Common Service Data Model (CSDM) including service mapping data governance data quality and service ownership practices.
Knowledge of AI-enabled platform capabilities automation technologies and emerging ServiceNow features that enhance operational efficiency and user experience.
Experience working in a complex higher education public sector or large enterprise environment supporting multiple business units and cross-functional stakeholders.
Bachelors degree in Information Technology Computer Science Information Systems Business Analytics or a related field. Masters degree preferred.
Special Instructions to the Applicants:
The anticipated salary range for this position is $75809 - $95000. The final salary will be determined based on the candidates qualifications experience and internal equity considerations.
Position requires a valid Class E drivers license. This position may involve driving to various locations on and off campus to conduct University business.
If you are selected as the final candidate for an employment opportunity both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
All applicants mustbe authorized towork for any U.S. employer. Visa sponsorship is not available for this position and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
Are you ready to unleash YOUR potential
As a next-generation public research university and Forbes-ranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nationyoullplay an integral role at one of the most impactful universities in the country.Youllbe met with opportunities to connect and collaborate with talented faculty staff and students across 12colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to growyoullwork alongside talented colleagues on complex projects that will challenge you and help you gain new skillsandyoullhave countless rewarding experiences that go well beyond a paycheck.
Working at UCF has itsperks!UCF offers:
Benefitpackages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
Paid time off including annual and sick time off and paid holidays
Retirement savings options
Employee discounts including tickets to many Orlando attractions
Educationassistance
And moreFor more benefits information view theUCF Employee Benefits Guide.
Unless explicitlystatedon the job posting it is UCFs expectation that an employee of UCF willresidein Florida as of the date the employment begins.
Department
UCF ITWork Schedule
Monday - Friday 8:00am - 5:00pmType of Appointment
RegularExpected Salary
$75809.00 to NegotiableJob Posting End Date
0AM
The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
As a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
For general application or posting questions please email .
If an accommodation due to a disability is needed to apply for this position please email .
Required Experience:
IC
About Company
UCF is unleashing the potential of students & faculty. UCF is one of America's best colleges for academics, research, impact & value. Main campus: Orlando.
